We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-3898008
7 Nov 2023 Dobson & Hodge Limited UpheldPensions and AnnuitiesDRN-3898008 The complaint Mr J complains about the advice Dobson & Hodge Limited gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says the advice ... (6 pages)View decision -
Decision Reference DRN-4442993
7 Nov 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4442993 The complaint Mrs M complains about the different dates Sainsbury’s Bank Plc use when producing her credit card account statements. What happened I issued a provisional decision on this matter last month, part of which is copied below: “Mrs M has a credit card account with Sain... (3 pages)View decision -
Decision Reference DRN-4343855
7 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4343855 The complaint Mr M complains that he had a Cifas marker registered against him by Barclays Bank UK PLC (‘Barclays’) without due cause. What happened In June 2018 Mr M applied and was approved for an ISA account with Barclays. When Barclays made further checks after the applicat... (3 pages)View decision -
Decision Reference DRN-4442672
7 Nov 2023 Herts Insurance Consultants Ltd UpheldInsuranceDRN-4442672 The complaint Mr G is unhappy with the service provided by Herts Insurance Consultants Ltd (Herts) after purchasing car insurance. What happened In September 2022 Mr G purchased car insurance through Herts Insurance Consultants Ltd. Mr G signed a credit agreement with company ... (3 pages)View decision -
Decision Reference DRN-4330676
7 Nov 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4330676 The complaint Mrs C complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) won’t remove the restrictions placed on her account without receipt of personal documentation relating to her husband whose card details had been added to the account. Mrs C wants her account restored... (2 pages)View decision -
Decision Reference DRN-4440454
7 Nov 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4440454 The complaint Miss B complains that TSB Bank plc shouldn’t have defaulted her current account as she had maintained regular repayment plans through a debt management plan. What happened In late August 2018, Miss B entered into a repayment plan with TSB to clear the outstanding ... (3 pages)View decision -
Decision Reference DRN-4299103
7 Nov 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4299103 The complaint Mr A has complained about the poor service he received when he made a claim for a damaged washing machine under a warranty protection plan with Domestic & General Insurance Plc. He wants a full refund of the premiums he has paid since 2019. What happened Mr A ... (3 pages)View decision -
Decision Reference DRN-4440134
7 Nov 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4440134 The complaint Ms S complains about Astrenska Insurance Limited trading as Collinson Insurance’s (“Astrenska”) decision to decline her claim under her travel insurance policy. What happened Ms S travelled abroad but, when she arrived at her destination, her baggage didn’t arrive... (3 pages)View decision -
Decision Reference DRN-4255142
7 Nov 2023 British Gas Insurance Limited UpheldInsuranceDRN-4255142 The complaint Mr A has complained about the poor service he received from British Gas Insurance Limited (BGIL) when he sought assistance under his Home Care agreement. What happened In September 2022 Mr A sought assistance from BGIL when there was a problem with hot water acces... (2 pages)View decision -
Decision Reference DRN-4249327
7 Nov 2023 Zurich Insurance PLC UpheldInsuranceDRN-4249327 The complaint Mr B complains that Zurich Insurance plc is responsible for mishandling his claim on his motor insurance policy. What happened Mr B had a comprehensive policy for the year from March 2022. The policy was branded with the name of an insurance intermediary. Zurich w... (3 pages)View decision
