We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4840584
18 Jun 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4840584 The complaint Mr S complains about the quality of a car he was supplied under a hire purchase agreement (agreement) with BMW Financial Services(GB) Limited trading as BMW Financial Services (“BMWFS”). What happened In October 2019 Mr S entered into an agreement with BMWFS for a... (5 pages)View decision -
Decision Reference DRN-4845608
18 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4845608 The complaint C has complained about the way UK Insurance Limited (UKI) handled a claim under a van insurance for damage to a van belonging to it. C is represented by Mr B, who is a director. What happened A van belonging to C was damaged when another vehicle reversed into the ... (2 pages)View decision -
Decision Reference DRN-4831752
18 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4831752 Complaint Mrs P has complained about the overdraft charges HSBC UK Bank Plc (“HSBC”) applied to her Advance current account. She’s said the charges added were unfair and caused her financial hardship. Background Mrs P had two current accounts with HSBC. Her Advance account, whi... (4 pages)View decision -
Decision Reference DRN-4854454
17 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4854454 The complaint Miss H complained that Santander UK Plc (“Santander”) irresponsibly granted an overdraft, with the limit then increasing over time, that she couldn’t afford to repay. What happened In December 2022, Miss H was granted an overdraft of £200 on her current account. J... (3 pages)View decision -
Decision Reference DRN-4856613
17 Jun 2024 Financial Management (U.K.) Limited UpheldInsuranceDRN-4856613 The complaint Mr and Mrs G are complaining that Financial Management (U.K.) Limited (trading as Commercial Direct) didn’t provide their insurer with accurate information when arranging a buildings insurance policy for them. They said this meant the insurer subsequently avoided ... (5 pages)View decision -
Decision Reference DRN-4844948
17 Jun 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4844948 The complaint Miss C complains about the quality of a used car that was supplied through a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (Northridge). Miss C has been represented on this complaint. But to keep things simple I’ll only refer to... (5 pages)View decision -
Decision Reference DRN-4779369
17 Jun 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4779369 The complaint Ms C complains Hastings Insurance Services Limited mis-sold her a motor insurance policy. What happened In July 2023 Ms C contacted Hastings to take out a motor insurance policy. She added her son – who at the time was learning to drive - as a named driver. When M... (3 pages)View decision -
Decision Reference DRN-4838880
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838880 The complaint Mrs L complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was told the investment was safe and nothing was mentioned about the risk of losing all of her money. What happened In August 2019, Mrs L invested £... (16 pages)View decision -
Decision Reference DRN-4838876
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838876 The complaint Mrs S complains that she was mis-sold two investments by Equity for Growth (Securities) Limited (EforG). She says she has suffered a financial loss and wants her money returned. What happened In August 2018, Mrs S invested £10,000 into MIX Ltd loan notes. The loa... (17 pages)View decision -
Decision Reference DRN-4829957
17 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4829957 The complaint Mr A complains that Barclays Bank UK PLC failed to pay an incentive after he switched his current account from another bank. What happened Mr A’s explained that he applied for a new bank account with Barclays in order to receive a switching incentive of £175. The ... (2 pages)View decision