We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4838913
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838913 The complaint Mr K complains that he was mis-sold two investments by Equity for Growth (Securities) Limited (EforG). He says he was misled that his funds were safe and backed by securities, but he has now lost all of his money. What happened In May 2019, Mr K invested £50,000 i... (17 pages)View decision -
Decision Reference DRN-4838830
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838830 The complaint Ms B complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says the investment sold to her didn’t meet her needs and HJ didn’t provide best advice taking into account her circumstances. She requested her original capi... (20 pages)View decision -
Decision Reference DRN-4524749
17 Jun 2024 3J Finance Limited UpheldConsumer CreditDRN-4524749 The complaint Miss C complains that 3J Finance Limited has treated her unfairly in relation to an educational course for her child. What happened In August 2019 Miss C took out a finance agreement for an online education course for her child provi... (2 pages)View decision -
Decision Reference DRN-4857129
17 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4857129 The complaint Mr D and Ms H complain that National Westminster Bank Plc (NWest) won’t refund money they lost in an impersonation scam. What happened What Mr D and Ms H say: In November 2023, Mr D and Ms H were contacted on their landline by someone who claimed to be a policeman... (6 pages)View decision -
Decision Reference DRN-4830789
17 Jun 2024 AXA France IARD UpheldInsuranceDRN-4830789 The complaint Mr P is unhappy about the way AXA France IARD (AXA) handled a claim on his personal accident insurance policy, including its decision to pay only a proportion of his permanent total disability (PTD) claim, and to decline a claim for his loss of use of limbs. What ... (10 pages)View decision -
Decision Reference DRN-4833192
17 Jun 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4833192 The complaint Mr G complained about Haven Insurance Company Limited. He isn’t happy about the way it settled a claim under his motor insurance policy. What happened Mr G was involved in an accident with a bus. He looked to overtake the bus and was subsequently involved in a col... (2 pages)View decision -
Decision Reference DRN-4856949
17 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4856949 The complaint Mr D complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in a romance scam. What happened What Mr D says: Mr D met someone online via a dating website in December 2022. He found her to be attractive and was flattered she appeared to be interested in h... (8 pages)View decision -
Decision Reference DRN-4833476
17 Jun 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4833476 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with RCI Financial Services Limited trading as Renault Finance was of an unsatisfactory quality. What happened In January 2023, Mr C was supplied with a used car through a hire purchase agr... (3 pages)View decision -
Decision Reference DRN-4572148
17 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4572148 The complaint Mrs W has complained that Bank of Scotland plc trading as Halifax (“Halifax”) prevented her from switching accounts. What happened Mrs W applied to switch her account from Halifax to another bank on 22 June 2023. However, Mrs W received a letter from Halifax dated... (3 pages)View decision -
Decision Reference DRN-4853760
17 Jun 2024 Vitality Health Limited UpheldInsuranceDRN-4853760 The complaint Mrs B is unhappy with the way Vitality Health Limited has handled a claim made on her private health insurance policy (‘the policy’). Although Mrs B is being represented in this complaint, she is the named policyholder and sole beneficiary of the policy. So, I’ve ... (8 pages)View decision