We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4853154
14 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4853154 The complaint Miss R complains about how Ageas Insurance Limited (Ageas) handled a claim under her home insurance policy for damage to her property caused by a leak from a bathroom. Ageas use agents to administer the policy and to assess claims. References to Ageas include thes... (4 pages)View decision -
Decision Reference DRN-3938769
14 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3938769 The complaint Miss K has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (5 pages)View decision -
Decision Reference DRN-4815807
14 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4815807 The complaint Mr M complains about problems he’s had accessing services and having services explained to him by Barclays Bank UK PLC, trading as Barclaycard. What happened Mr M is upset that Barclaycard didn’t call him back in the timeframe they promised they would; that when t... (2 pages)View decision -
Decision Reference DRN-4801166
14 Jun 2024 West Bay Insurance Plc UpheldInsuranceDRN-4801166 The complaint Mr H is unhappy with the service provided by West Bay Insurance Plc (West Bay) following a claim made by a third party on his car insurance policy. What happened In April 2023 West Bay received notification from a third party insurer (TPI) of an incident involving... (2 pages)View decision -
Decision Reference DRN-4787009
14 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4787009 The complaint F, a company, complains that Barclays Bank UK PLC didn’t successfully recall a payment that F had made in error resulting in a loss. What happened F explains that it had ‘old’ and ‘new’ account details for an individual it wanted to pay for services. And that in e... (3 pages)View decision -
Decision Reference DRN-4592016
14 Jun 2024 Covea Insurance plc UpheldInsuranceDRN-4592016 The complaint Mr B has complained about the handling of his claim by Covea Insurance plc for damage to his flat caused by an escape of water in March 2023. Reference to Covea in this decision includes the actions taken by its agents that it has appointed on its behalf to deal w... (5 pages)View decision -
Decision Reference DRN-4791267
14 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4791267 The complaint Mr K complains that Barclays Bank UK PLC have incorrectly reported his buy-to-let mortgage accounts as being in arrears. He also complains about the customer service he’s received from Barclays, and the time taken to resolve his concerns. What happened Mr K is a b... (6 pages)View decision -
Decision Reference DRN-4818484
14 Jun 2024 First Central Underwriting Limited UpheldInsuranceDRN-4818484 The complaint Mr B complains that First Central Underwriting Limited (FCUL) increased his premium. What happened Mr B took out a motor policy with FCUL through a price comparison site. FCUL said Mr B had answered the question it asked about his no claims discount incorrectly. ... (3 pages)View decision -
Decision Reference DRN-4853088
14 Jun 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4853088 The complaint Mr R complains Clydesdale Financial Services Limited trading as Barclays Partner Finance has not met its obligations in regard to fixed sum loan agreement taken to fund a kitchen installation. What happened In July 2022 Mr R entered into... (5 pages)View decision -
Decision Reference DRN-4850321
14 Jun 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4850321 The complaint Miss A complains that Brent Shrine Credit Union Limited trading as My Community Bank (“BSCU”) irresponsibly lent to her. Miss A says BSCU also delayed responding to her complaint and wasn’t responsive when she asked for assistance in financial difficulties. What h... (3 pages)View decision