We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3988563
24 Oct 2023 AXIS Specialty Europe SE UpheldInsuranceDRN-3988563 The complaint Mr M complains about the decision by AXIS Specialty Europe SE to turn down his claim for accidental damage under his property owners insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (2 pages)View decision -
Decision Reference DRN-3899187
24 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3899187 The complaint Mr S complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. David Stock & Co Limited is responsible for answering this complaint and so to keep thing... (11 pages)View decision -
Decision Reference DRN-4413630
24 Oct 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-4413630 The complaint Mr and Mrs C complain that London and Country Mortgages Ltd caused delays with their re- mortgage. Mr and Mrs C ask for compensation for their additional interest costs and their distress and inconvenience. What happened Mr and Mrs C took mortgage advice from L&am... (5 pages)View decision -
Decision Reference DRN-3655797
24 Oct 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-3655797 The complaint Mr D complains about the advice given by Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services (‘Tavistock’) to transfer the benefits from his defined- benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’... (8 pages)View decision -
Decision Reference DRN-4417255
24 Oct 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4417255 The complaint Mr and Mrs C complain about delays when they applied to re-mortgage with Clydesdale Bank Plc. They ask for compensation for their interest costs and a shortfall at completion. What happened Mr and Mrs C applied to Clydesdale, via a broker, in May 2022. They wanted... (3 pages)View decision -
Decision Reference DRN-4220910
24 Oct 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4220910 The complaint Mrs A complains that Tesco Underwriting Limited (“Tesco”) unfairly declined a claim on her motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, first registered in 2017. Mrs A acquired the car in Apri... (4 pages)View decision -
Decision Reference DRN-3834974
24 Oct 2023 Furnival Evans Limited UpheldPensions and AnnuitiesDRN-3834974 The complaint Mr C complains about the advice given by Furnival Evans Limited (‘FEL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension arrangement. He says the advice was unsuitable for him an... (8 pages)View decision -
Decision Reference DRN-4323776
24 Oct 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4323776 The complaint Mr I complains that American Express Services Europe Limited (“AESEL”) treated him unfairly when he asked it to help him obtain a full refund for a holiday he was unhappy about. What happened Mr I booked a package holiday with a third party travel agent I will ref... (5 pages)View decision -
Decision Reference DRN-4221612
24 Oct 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4221612 The complaint Mr and Mrs G complain that Barclays Bank UK PLC didn’t release the charge on their buy to let mortgage when they redeemed it. What happened Mr and Mrs G had a buy to let mortgage with Barclays and asked Barclays on 21 November 2022 for a redemption figure. They pa... (2 pages)View decision -
Decision Reference DRN-4259546
24 Oct 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4259546 The complaint Mr B is unhappy that National Savings and Investments (“NS&I”) offered a new product on an ‘online only’ basis, which he feels made it difficult for him to apply for and is discriminatory against people who don’t have online access or aren’t comfortable operat... (3 pages)View decision
