We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4060531
23 Oct 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4060531 The complaint Mr N complains that two of his credit card accounts are missing from his credit report with TransUnion International UK Limited (TransUnion), which has had a negative impact on his credit score. What happened In October 2022, Mr N settled and closed several credit... (2 pages)View decision -
Decision Reference DRN-4407812
23 Oct 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4407812 The complaint Mr and Mrs R complain about poor service and delays caused by Watford Insurance Company Europe Limited’s (Watford) handling of their claim due to an escape of water from a neighbour’s property, under their home buildings insurance policy. What happened In October ... (6 pages)View decision -
Decision Reference DRN-4401636
23 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4401636 The complaint Mr L complains that Advantage Insurance Company Limited unfairly cancelled his motor insurance policy. What happened Mr L had a small car, first registered in 2014. In late October 2022, Mr L went onto a price comparison website. He clicked through to an insurance... (6 pages)View decision -
Decision Reference DRN-4274034
23 Oct 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4274034 The complaint S, a limited company, complains that PrePay Technologies Limited, unfairly took money from their account and then closed it. They’d like the money returned to them. What happened S had an account with Tide, with a pre-paid card and e-money account provided by PreP... (3 pages)View decision -
Decision Reference DRN-4407983
23 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4407983 The complaint Mr G complains that Barclays Bank UK PLC caused him worry when it sent him several notifications about changes made to his account that he says he didn’t make. What happened On 17 December 2022, Mr G says he received several messages from Barclays in the early hou... (3 pages)View decision -
Decision Reference DRN-4385909
23 Oct 2023 Topaz Finance Limited UpheldMortgagesDRN-4385909 The complaint The estate of Miss C has complained about what happened when an application was made to Topaz Finance Limited trading as Siberite Mortgages for a second charge to be placed on the property. Mr P is administering the estate, so any reference to Mr P in this decisio... (3 pages)View decision -
Decision Reference DRN-4248618
23 Oct 2023 Next Retail Limited UpheldConsumer CreditDRN-4248618 The complaint Mrs E complains about adverse information Next Retail Limited put on her credit file in respect of a running account credit agreement she took out with it. What happened The background facts are well known to the parties here – so I will summarise them and focus o... (3 pages)View decision -
Decision Reference DRN-4411232
23 Oct 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4411232 The complaint Mr A complains about Inter Partner Assistance SA (“IPA”) and the service they provided after he made a claim on his Home Emergency (“HE”) policy following the breakdown of his boiler. What happened Mr A held a HE insurance policy, underwritten by IPA. Unfortunatel... (3 pages)View decision -
Decision Reference DRN-4413862
23 Oct 2023 esure Insurance Limited UpheldInsuranceDRN-4413862 The complaint Mr and Mrs P complain esure Insurance Limited (esure) unfairly settled a third-party claim against Mrs P’s motor insurance policy with her permission. References to Mrs P or Mr P, will include the other. What happened A third-party made a claim on Mrs P’s motor in... (4 pages)View decision -
Decision Reference DRN-4414205
23 Oct 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4414205 The complaint Mr A complains TransUnion International UK Limited (TU) caused him significant financial loss by adding other people’s details to his credit file. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied... (3 pages)View decision
