We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4767353
19 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4767353 The complaint Miss R is unhappy with the service provided by U K Insurance Limited (UKI) following a claim made on her home insurance policy. UKI is the underwriter of this policy. Part of this complaint concerns the actions of third parties instructed on the claim. UKI has acc... (4 pages)View decision -
Decision Reference DRN-4811861
19 Jun 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4811861 The complaint Mr and Mrs H have complained about their let property insurer Great Lakes Insurance SE because, after appointing a loss adjuster and agreeing strip out works, it retrospectively applied endorsements to the policy and declined the claim. Mrs H is named as an intere... (3 pages)View decision -
Decision Reference DRN-4727643
19 Jun 2024 Vitality Life Limited UpheldInsuranceDRN-4727643 The complaint Mr B complains that Vitality Life Limited has made his income protection claim payments late and hasn’t made all the payments. What happened Mr B successfully claimed for income protection benefit on his flexible protection plan. He’s been receiving payments since... (8 pages)View decision -
Decision Reference DRN-4847187
19 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4847187 The complaint Miss A is unhappy that Barclays Bank UK PLC declined her credit account application and won’t explain why. What happened Miss A applied for a Barclays credit account, but her application was declined. Miss A asked Barclays why they had declined her application, bu... (2 pages)View decision -
Decision Reference DRN-4858126
19 Jun 2024 Covea Insurance plc UpheldInsuranceDRN-4858126 The complaint Miss F complains Covea Insurance plc unfairly avoided her commercial vehicle insurance policy (treated it as though it had never existed) and, by association, declined her claim. Miss F is being represented in bringing this complaint, but for ease I’ve referred to... (3 pages)View decision -
Decision Reference DRN-4788052
19 Jun 2024 Brewin Dolphin Limited UpheldInvestmentsDRN-4788052 The complaint Mr M complains that Brewin Dolphin Limited (‘BD’) caused unnecessary delays in the transfer of his stocks and shares Individual Savings Account (‘ISA’) to his new provider. He says as a result of the delay, he has suffered a financial loss which he wants BD to put... (6 pages)View decision -
Decision Reference DRN-4788044
19 Jun 2024 Brewin Dolphin Limited UpheldInvestmentsDRN-4788044 The complaint Ms B complains that Brewin Dolphin Limited (‘BD’) caused unnecessary delays in the transfer of her stocks and shares Individual Savings Account (‘ISA’) to her new provider. She says as a result of the delay, she has suffered a financial loss which she wants BD to ... (6 pages)View decision -
Decision Reference DRN-4089460
19 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4089460 The complaint Mr S has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (‘s... (6 pages)View decision -
Decision Reference DRN-4814347
19 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4814347 The complaint Mrs H complains Barclays Bank UK PLC (“Barclays”) refuses to refund her for an ATM dispute in which she says the ATM didn’t dispense the cash as requested. What happened Mrs H says she visited a Barclays ATM on 29 November 2023 to withdraw £300 in cash. She says t... (2 pages)View decision -
Decision Reference DRN-4815175
19 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4815175 The complaint Ms L complains Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says are unauthorised. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Ms L’s phone was stolen ... (3 pages)View decision