We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4413462
23 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4413462 The complaint Mr L has complained about the way Moneybarn No.1 Ltd dealt with him when he requested a settlement figure for a conditional sale agreement he had with it. What happened The circumstances of the complaint are well known to the parties. I won’t go over everything ag... (3 pages)View decision -
Decision Reference DRN-3864766
23 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3864766 The complaint Mr H complains about the advice given by David Stock & Co Limited (‘DSCL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension arrangement. He says the advice was unsuitable for... (7 pages)View decision -
Decision Reference DRN-4393807
23 Oct 2023 Rock Insurance Services Limited UpheldInsuranceDRN-4393807 The complaint Ms H complains about the service she received from Rock Insurance Services Limited after she took out a travel insurance policy. What happened Ms H took out a single trip travel insurance policy through Rock, and paid a premium of £28. During a later conversation ... (2 pages)View decision -
Decision Reference DRN-4346406
23 Oct 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4346406 The complaint Miss M complains that Inter Partner Assistance SA (“Inter Partner”) only paid part of a claim she made on her travel insurance policy. She also complains about the service Inter Partner provided. What happened Miss M had travel insurance through Inter Partner. Unf... (3 pages)View decision -
Decision Reference DRN-4161958
23 Oct 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4161958 The complaint The complaint Mr and Mrs E complain about the settlement offered by Liverpool Victoria Insurance Company Limited (“LV”) for a claim they made on their home insurance policy after they suffered water damage in their home. The policy is in ... (3 pages)View decision -
Decision Reference DRN-4403092
23 Oct 2023 Covea Insurance plc UpheldInsuranceDRN-4403092 The complaint Mr C complains about the amount Covea Insurance plc has offered for a claim he made under a buildings insurance policy following a water leak. Reference to Mr C or Covea includes respective agents and representatives. What happened The circumstances aren’t in disp... (3 pages)View decision -
Decision Reference DRN-4138756
23 Oct 2023 Aviva Insurance Limited UpheldInsuranceDRN-4138756 The complaint Ms C is complaining that Aviva Insurance Limited has declined a claim she made on a block commercial property insurance policy. What happened Ms C was selling a flat she owned and on the day of completion the estate agent and buyer informed her that the shower scr... (2 pages)View decision -
Decision Reference DRN-3754209
23 Oct 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3754209 The complaint Mr T complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What h... (11 pages)View decision -
Decision Reference DRN-4275746
23 Oct 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4275746 Complaint Mr J has complained that Chetwood Financial Limited (trading as “Live Lend”) provided him with an unaffordable loan. He says he doesn’t believe that adequate affordability checks were carried out, as this loan was unaffordable. Background Live Lend provided Mr J with ... (5 pages)View decision -
Decision Reference DRN-4309419
22 Oct 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4309419 The complaint Mr R complains that HSBC UK Bank Plc (“HSBC”) won’t refund over £1.2 million he lost to two scams between June 2021 and May 2022. What happened Mr R fell victim to a cryptocurrency investment scam after he was contacted by Group 500 (“the scammer”) in June 2022 af... (9 pages)View decision
