We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4293566
22 Oct 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4293566 The complaint Mr W complains Specialist Motor Finance Limited (SMF) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In July 2022, Mr W entered into a hire purchase agreement for a used car. It was over 10 ye... (4 pages)View decision -
Decision Reference DRN-4412348
22 Oct 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4412348 The complaint Mr S complains about the delays and service he experienced when attempting to take his pension benefits held with Scottish Widows Limited, trading as Clerical Medical (CM). Mr S says that had it not been for CM’s delays, his two annuities would’ve been set up by A... (5 pages)View decision -
Decision Reference DRN-4352614
21 Oct 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4352614 The complaint Mr R complains about a car he acquired under a conditional sale agreement (“agreement”) with Moneybarn No. 1 Limited (“Moneybarn”). Mr R says he was never advised the car was an import and he has had to spend substantial sums on repairs. What happened In July 2021... (3 pages)View decision -
Decision Reference DRN-4328476
21 Oct 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4328476 The complaint Mr P complains that HSBC UK Bank Plc trading as first direct won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in this complaint. What happened In 2018, Mr P fell victim to an investment scam perpetrated ... (4 pages)View decision -
Decision Reference DRN-4379365
20 Oct 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4379365 The complaint Mr R complains about Royal & Sun Alliance Insurance Limited’s (“RSA”) handling of his home insurance claim. RSA is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As RSA has accepted it is accountable... (4 pages)View decision -
Decision Reference DRN-4019018
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4019018 The complaint Mr G complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (Caledonian) - an... (42 pages)View decision -
Decision Reference DRN-4372441
20 Oct 2023 London General Insurance Company Limited UpheldInsuranceDRN-4372441 The complaint Miss H complains about London General Insurance Company Limited’s (“LGICL”) decision to decline her claim under her household warranty insurance policy. What happened Miss H says she was in the process of moving home and, while moving items, her television dropped... (4 pages)View decision -
Decision Reference DRN-3893522
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3893522 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-4389293
20 Oct 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4389293 The complaint Mr W has complained about the service provided by Royal & Sun Alliance Insurance Limited (‘RSA’) under his emergency home insurance policy. For the avoidance of doubt, the term ‘RSA’ includes its agents and contractors for the purposes of this decision. What h... (3 pages)View decision -
Decision Reference DRN-4376464
20 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4376464 The complaint Mr E complains that Barclays Bank UK Plc delayed in transferring his ISA which caused him financial loss, distress and inconvenience. What happened Mr E opened an ISA account with Barclays in February 2023 ready to transfer his existing ISA funds (held with anoth... (2 pages)View decision
