We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123701 results
-
Decision Reference DRN-5132281
4 Jul 2025 Handelsbanken plc UpheldBanking and PaymentsDRN-5132281 The complaint Mr and Mrs S complain that Handelsbanken plc won’t refund the money they lost as a result of an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. But in ... (8 pages)View decision -
Decision Reference DRN-5513650
4 Jul 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5513650 The complaint Mr H complains that NewDay Ltd irresponsibly lent to him. What happened Mr H was approved for an NewDay credit card (which I will refer to as A in this decision), in January 2020 with a credit limit of £450. I have detailed the credit limit changes below: June ... (6 pages)View decision -
Decision Reference DRN-5667849
4 Jul 2025 First Central Underwriting Limited UpheldInsuranceDRN-5667849 The complaint Mr R has complained about First Central Underwriting Limited’s decision to reject a claim he made under his car insurance policy. Mr R also complained about the way First Central handled the set-up of another policy in his name. What happened Mr R bought a car ... (4 pages)View decision -
Decision Reference DRN-5412689
4 Jul 2025 Lendable Ltd UpheldConsumer CreditDRN-5412689 The complaint Mr S, through his representative, complains that Lendable Limited lent to him without doing the right affordability checks in view of his gambling addiction. What happened Mr S took three loans – all of which he said were to consolidate his existing debts and ... (5 pages)View decision -
Decision Reference DRN-5180482
4 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5180482 The complaint Mrs S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In mid-2022, Mrs S’ mother told her about a cryptocurrency investment company she had seen recommended on social media by a well-known public figu... (9 pages)View decision -
Decision Reference DRN-5665950
4 Jul 2025 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-5665950 The complaint Mrs R complains that Financial & Legal Insurance Company Ltd declined a claim on her pet insurance policy. What happened Mrs R made a claim on her policy for treatment costs after her dog needed treatment for an infection. Financial & Legal declined the... (4 pages)View decision -
Decision Reference DRN-5423498
4 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5423498 The complaint Mrs Y complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Mrs Y’s ex-husband told her about an investment company he had been successfully investing with. He said he had been investing for... (9 pages)View decision -
Decision Reference DRN-5525055
4 Jul 2025 Progeny Wealth Limited UpheldPensions and AnnuitiesDRN-5525055 The complaint Mrs B complains about the advice and service received from Progeny Wealth Limited (‘PWL’) in relation to her pension. PWL provided Mrs B with ongoing advice. She believes the advice received from 2019 to 2023, including changes to product providers and investme... (11 pages)View decision -
Decision Reference DRN-5423459
4 Jul 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5423459 The complaint Mrs Y complains that HSBC UK Bank Plc won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Mrs Y’s ex-husband told her about an investment company he had been successfully investing with. He said he had been investin... (6 pages)View decision -
Decision Reference DRN-5525100
4 Jul 2025 Progeny Wealth Limited UpheldPensions and AnnuitiesDRN-5525100 The complaint Mr B complains about the advice and service received from Progeny Wealth Limited (‘PWL’) in relation to his pension. PWL provided Mr B with ongoing advice. He believes the advice received from 2019 to 2023, including changes to product providers and investments... (12 pages)View decision
