We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4842494
13 Jun 2024 IG Index Limited UpheldInvestmentsDRN-4842494 The complaint Mr P’s complaint concerns his trading account with IG Index Limited and the service provided by it on 20 April 2020, which he feels led to significant losses related to a long position he held on WTI Oil. More specifically, he’s said: IG’s platform provided misle... (5 pages)View decision -
Decision Reference DRN-4833741
13 Jun 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4833741 The complaint Mr B and Ms C complain that Mortgage Agency Services Number Five Limited (MAS5) has charged them an unfairly high rate of interest. What happened Mr B and Ms C took out their mortgage with a different lender in 2006. The mortgage was transferred to MAS5 in 2007. A... (11 pages)View decision -
Decision Reference DRN-4795715
13 Jun 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4795715 The complaint Mr E complains that Oodle Financial Services Limited (“Oodle”) irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In June 2022 Mr E acquired a used car financed by a hire purchase agreement from Oodle. The cash price of ... (3 pages)View decision -
Decision Reference DRN-4837289
13 Jun 2024 Coventry Building Society UpheldBanking and PaymentsDRN-4837289 The complaint Mr D complains that Coventry Building Society (Coventry) failed to use the email he’d supplied it when opening an online savings account. He feels this was a negligent act that caused him cost, distress, and inconvenience. Mr D also complains that Coventry failed ... (5 pages)View decision -
Decision Reference DRN-4717092
13 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4717092 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr L was approached by a rep... (43 pages)View decision -
Decision Reference DRN-4829991
13 Jun 2024 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4829991 The complaint Mr H complains that Mortgage Agency Services Number Five Limited (MAS5) unfairly increased the interest rate on his mortgage, causing him financial difficulty. What happened In 2006, Mr H took out a mortgage with a firm called GMAC-RFC Limited. He borrowed around ... (8 pages)View decision -
Decision Reference DRN-4526264
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4526264 The complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) will not refund the money he lost as the result of a scam. What happened Both parties are familiar with the details of the scam so I will provide only a summary here. Mr S discovered an investment firm online that ... (4 pages)View decision -
Decision Reference DRN-4629630
13 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4629630 The complaint Miss M complains that Santander UK Plc didn’t do enough to protect her when she fell victim to a scam and won’t refund the money she lost. What happened Miss M was introduced to a crypto investment by a friend on social media. Although, sadly, it later turned-out... (5 pages)View decision -
Decision Reference DRN-4799710
13 Jun 2024 Melton Mowbray Building Society UpheldBanking and PaymentsDRN-4799710 The complaint Mr I is unhappy with Melton Mowbray Building Society’s (Melton) handling and the delays it caused with his ISA transfer. What happened Mr I had an appointment with Melton and during the appointment he arranged to transfer his ISA to it from a bank. To start with t... (3 pages)View decision -
Decision Reference DRN-4851682
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4851682 The complaint Mr L complains Monzo Bank Ltd (Monzo) won’t refund the money he lost when he fell victim to a scam. What happened Around late 2022, Mr L read an article/advert on social media promoting a cryptocurrency investment platform (“X”). He registered his interest and rec... (4 pages)View decision