We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4363519
20 Oct 2023 Lloyds Bank PLC UpheldMortgagesDRN-4363519 The complaint Mr and Mrs T complain that Lloyds Bank PLC didn’t give them an answer when they asked to extend the term of their interest only mortgage. They also complain that it didn’t offer them an interest rate product when their term expired. Interest rates increased during... (4 pages)View decision -
Decision Reference DRN-3579693
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3579693 The complaint Mr F has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr F’s complaint is that Options accepted his application to open a SIPP and invest in a property-based investment arrangement wit... (19 pages)View decision -
Decision Reference DRN-4326021
20 Oct 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4326021 The complaint Mr T complains about the advice given by Pi Financial Ltd trading as PI Financial Dixon Sutcliffe & Co (Pi Financial) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable ... (8 pages)View decision -
Decision Reference DRN-4133787
20 Oct 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4133787 The complaint Mr Z complains that Santander UK Plc allowed him to deposit a cheque which was payable to him and his ex-partner into an account in Mr Z’s sole name and wouldn’t allow him to collect the proceeds of the cheque. Mr Z is also unhappy that his account was blocked aft... (3 pages)View decision -
Decision Reference DRN-4180180
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4180180 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision -
Decision Reference DRN-3677864
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3677864 The complaint Mr W has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr W’s complaint is that Options accepted his application to open a SIPP and invest in a property-based investment arrangement wit... (19 pages)View decision -
Decision Reference DRN-4281335
20 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4281335 The complaint Mr M complains that Advantage Insurance Company Limited rejected a claim on his home contents insurance and cancelled the policy. Where I refer to Advantage, this includes its agents and claims handlers acting on its behalf. What happened Mr M had an insurance pol... (4 pages)View decision -
Decision Reference DRN-4410648
20 Oct 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4410648 The complaint Ms N complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says were misrepresented to her by the supplier. Ms N is being supported ... (10 pages)View decision -
Decision Reference DRN-4410305
20 Oct 2023 Bank of Scotland Plc UpheldMortgagesDRN-4410305 The complaint Ms Y complains that Bank of Scotland plc trading as Halifax has discriminated against her because of her disability What happened In 2020 Ms Y said she told Halifax that she had been diagnosed with dyslexia and dyspraxia and has mobility restrictions. She said tha... (4 pages)View decision -
Decision Reference DRN-4412235
20 Oct 2023 Ageas Insurance Limited UpheldInsuranceDRN-4412235 The complaint Mrs C has complained about her property insurer Ageas Insurance Limited regarding a claim she made when her home was flooded and it said she was under insured. What happened Mrs C’s property was flooded in October 2021. Ageas appointed a loss adjuster who visited ... (5 pages)View decision
