We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4412144
20 Oct 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4412144 The complaint Miss B complains that National Westminster Bank Plc unfairly closed her accounts without providing an explanation or warning. Miss B says this caused her to miss out on a promised incentive payment from another bank. What happened Miss B had accounts with NatWest.... (3 pages)View decision -
Decision Reference DRN-3841980
20 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3841980 The complaint Mr E complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. David Stock & Co Limited is responsible for answering this complaint and so to keep thing... (11 pages)View decision -
Decision Reference DRN-4360146
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4360146 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr H says he had a phone ca... (39 pages)View decision -
Decision Reference DRN-4408411
20 Oct 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4408411 The complaint Mr K has complained, through his representative, about the advice he received from Quilter Financial Services Ltd to transfer his personal pensions to a Self-Invested Personal Pension (SIPP). He considers the advice was negligent and that he suffered a financial l... (4 pages)View decision -
Decision Reference DRN-4063627
20 Oct 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4063627 The complaint Mr S complains that Santander UK Plc hasn’t fully reimbursed him for the money he lost when he fell victim to a scam. He brings this complaint with the help of professional representation, but for clarity in what follows I will refer solely to Mr S. What happened ... (4 pages)View decision -
Decision Reference DRN-4412163
20 Oct 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4412163 The complaint Miss L complains that Chetwood Financial Limited trading as BetterBorrow (“BetterBorrow”) is holding her liable for a loan which was taken out in her name by scammers. What happened The background to this complaint is well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-4186323
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4186323 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4412001
20 Oct 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4412001 The complaint Miss L complains that Chetwood Financial Limited trading as Live Lend (“LiveLend”) is holding her liable for a loan which was taken out in her name by scammers. What happened The background to this complaint is well known to both parties, so I won’t repeat everyth... (2 pages)View decision -
Decision Reference DRN-4410955
20 Oct 2023 AWP P&C SA UpheldInsuranceDRN-4410955 The complaint Mr and Mrs S are unhappy that AWP P&C SA has declined a claim they made on a private medical insurance policy. What happened Mrs S has an aggressive form of Multiple Sclerosis (MS). She’s been receiving treatment but developed new lesions which indicated that ... (3 pages)View decision -
Decision Reference DRN-4389213
20 Oct 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4389213 The complaint Mrs S has complained about the way Accredited Insurance (Europe) Ltd (‘Accredited’) handled her claim for water damage under her home insurance policy. What happened Mrs S’s property was damaged following a burst water pipe in the loft water in December 2022, resu... (3 pages)View decision
