We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4411693
20 Oct 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4411693 The complaint Miss K complains about Inter Partner Assistance SA (“Inter Partner”) for the way it handled her damaged phone and her subsequent complaint about repairs. She wants Inter Partner to reimburse her costs of a new phone and to compensate her for her inconvenience. Wha... (3 pages)View decision -
Decision Reference DRN-4222952
20 Oct 2023 EB ASSOCIATES GROUP LIMITED UpheldPensions and AnnuitiesDRN-4222952 The complaint Mr M has complained about the actions of EB Associates Group Limited (“EB Group”) which advised him to amalgamate two personal pensions into the one new plan in 2019. He says the advice to switch his pensions in this way was unsuitable. What happened In May 2019, ... (5 pages)View decision -
Decision Reference DRN-4367548
20 Oct 2023 British Gas Insurance Limited UpheldInsuranceDRN-4367548 The complaint Mr G complains about poor service from British Gas Insurance Limited, in connection with his HomeCare insurance cover. Reference to British Gas includes any actions of its appointed agents. What happened To summarise, in September 2022, Mr G called British Gas for... (3 pages)View decision -
Decision Reference DRN-4366032
20 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4366032 The complaint Mr M complains that Wise Payments Limited (“Wise”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll ... (3 pages)View decision -
Decision Reference DRN-4379242
20 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4379242 The complaint Mr C complained about Advantage Insurance Company Limited’s actions when he claimed for accident repairs under his motor insurance policy. What happened Mr C’s car was damaged when his car hit a large object which fell onto the motorway from another vehicle. Advan... (4 pages)View decision -
Decision Reference DRN-4392973
20 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4392973 The complaint Miss K is unhappy with the delays caused by Advantage Insurance Company Ltd (AIC) failing to progress her claim. What happened Miss K had home insurance underwritten by AIC. She made a claim under her policy when an escape of water damaged her home. AIC accepted t... (3 pages)View decision -
Decision Reference DRN-4410338
20 Oct 2023 British Gas Insurance Limited UpheldInsuranceDRN-4410338 The complaint Mr G has complained about the service provided by British Gas Insurance Limited under his central heating insurance policy. What happened Mr G reported a fault with his boiler on 26 September 2022. British Gas sent an engineer out who said an electrician was neede... (4 pages)View decision -
Decision Reference DRN-4408262
20 Oct 2023 George Square Financial Management Ltd UpheldPensions and AnnuitiesDRN-4408262 The complaint Miss M complains that George Square Financial Management Ltd (‘GSFM’) gave her unsuitable advice to transfer her defined-benefit (‘DB’) pension to a personal pension plan (‘PPP’). And alleges that she will be worse off in her retirement as a result. Miss M’s compl... (7 pages)View decision -
Decision Reference DRN-3926369
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3926369 The complaint Mr R complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4398937
20 Oct 2023 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-4398937 The complaint Mr D complains that Vanguard Asset Management, Ltd (Vanguard) delayed the partial transfer of his pension plan to buy an annuity resulting in him securing a less favourable annuity rate. He wants compensation for his losses, the distress and inconvenience caused a... (4 pages)View decision
