We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4383978
20 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4383978 The complaint Mr P complains about how Admiral Insurance (Gibraltar) Limited settled his claim for a stolen pickup under his commercial vehicle insurance policy. What happened Mr P purchased a new pickup in August 2022. In December 2022 his pickup was stolen so he claimed on hi... (2 pages)View decision -
Decision Reference DRN-4411355
20 Oct 2023 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4411355 The complaint Mr and Mrs S complain that Accelerant Insurance Europe SA/NV hasn’t paid enough to settle a claim on their home insurance policy. What happened Mr and Mrs S hold a home insurance policy with Accelerant. The policy also covers the contents of their home and they ha... (3 pages)View decision -
Decision Reference DRN-4408696
20 Oct 2023 ITI Capital Limited UpheldInvestmentsDRN-4408696 The complaint Mr R complains that ITI Capital Limited (“ITI”) has delayed selling his investments. What happened Mr R held several pension investments with a broker which went into administration in August 2019. Following this, these investments were transferred to ITI in July ... (2 pages)View decision -
Decision Reference DRN-4296724
20 Oct 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4296724 The complaint Miss S has complained about the delay and poos service she received when she made a claim under her warranty protection policy with Domestic & General Insurance Plc. What happened In April 2023 Miss S reported that her oven wasn’t working. D & G arranged f... (2 pages)View decision -
Decision Reference DRN-4225458
20 Oct 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4225458 The complaint Mrs C complains about the service she received from National Westminster Bank Plc (“NatWest”) in relation to some payments which it placed on hold. What happened Mrs C holds an account with NatWest. She wanted to transfer £80,000 from that account to an account sh... (4 pages)View decision -
Decision Reference DRN-4328633
20 Oct 2023 JLT Consultants & Actuaries Limited UpheldPensions and AnnuitiesDRN-4328633 The complaint Mr B has complained about the transfer of his defined benefit occupational pension to a personal pension, following advice he received from Alexander Forbes Financial Services (now JLT Consultants & Actuaries Limited). For ease of reference, I will just refer ... (6 pages)View decision -
Decision Reference DRN-4380724
20 Oct 2023 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-4380724 The complaint Mr M complains that Wirecard Card Solutions Limited trading as Pockit, blocked his additional card and failed to return £805.15. Mr M would like his funds back and compensation. What happened The facts which led to Mr M bringing his complaint to our service are we... (3 pages)View decision -
Decision Reference DRN-4384192
20 Oct 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4384192 The complaint Mr A complains that National Westminster Bank Plc unfairly withheld his funds after they closed his accounts. What happened Ms A held an account with NatWest. In July 2022 they conducted a review of his accounts and asked him for some further information about som... (3 pages)View decision -
Decision Reference DRN-4411187
20 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4411187 The complaint Mr D complains that Admiral Insurance Company Limited unfairly avoided his motor insurance policy (treated it like it never existed) and refused to settle his claim. What happened Mr D took out a motor insurance policy with Admiral through an on-line price compari... (4 pages)View decision -
Decision Reference DRN-3585148
20 Oct 2023 Sterling Trust Professional Ltd UpheldPensions and AnnuitiesDRN-3585148 The complaint Mr S complains about the advice given by Sterling Trust Professional Ltd (‘STP’) to transfer the benefits from a defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a self-invested personal pension (‘SIPP’). He says th... (9 pages)View decision
