We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4834487
11 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4834487 The complaint Mr J complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money he lost after falling victim to a scam. What happened Mr J’s complaint has been brought by a professional representative. As the account is in Mr J’s name, I’ll refer to... (5 pages)View decision -
Decision Reference DRN-4813742
10 Jun 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4813742 The complaint Mr and Mrs C complain about the way Accredited Insurance (Europe) Ltd (“Accredited”) has handled a claim made under their home insurance policy. Any references to Accredited in this decision include its appointed agents. What happened In January 2023, there was a ... (4 pages)View decision -
Decision Reference DRN-4773899
10 Jun 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4773899 The complaint Mr K’s complaint is about the handling of a claim made under his appliance insurance policy with Domestic & General Insurance Plc. What happened Mr K holds a policy with Domestic & General which provides insurance in respect of the breakdown of his televis... (3 pages)View decision -
Decision Reference DRN-4836080
10 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4836080 The complaint Ms C complains that HSBC UK Bank Plc blocked her bank accounts. She is also unhappy about the service she received and wants compensation for the trouble and upset she was caused. What happened Ms C has a current account and savings accout with HSBC. Ms C used her... (4 pages)View decision -
Decision Reference DRN-4583266
10 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4583266 The complaint Mr and Mrs S complain that Nationwide Building Society blocked their joint current account without good reason and without giving them notice that it intended to do so. What happened Mr and Mrs S hold a joint current account with Nationwide. On 31 July 2023 Nation... (2 pages)View decision -
Decision Reference DRN-4783198
10 Jun 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4783198 The complaint Mr M complains that a car acquired with finance from Blue Motor Finance (“BMF”) Ltd wasn’t of satisfactory quality. What happened In November 2023 Mr M was supplied with a car and entered into a hire purchase agreement with BMF. At the point of sale, the car was a... (4 pages)View decision -
Decision Reference DRN-4844637
10 Jun 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-4844637 The complaint Mr and Mrs H are complaining about National Westminster Bank Plc because they say it acted irresponsibly when giving them a loan they couldn’t afford. What happened Following their application, in March 2023, NatWest gave Mr and Mrs H a loan for £23,850. It was re... (3 pages)View decision -
Decision Reference DRN-4844605
10 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4844605 The complaint Mrs H is complaining about National Westminster Bank Plc because she says it acted irresponsibly when giving her a credit card she couldn’t afford and then increasing the credit limit. What happened In June 2021, following her application, Mrs H was approved for a... (4 pages)View decision -
Decision Reference DRN-4843016
10 Jun 2024 Acasta European Insurance Company Limited UpheldInsuranceDRN-4843016 The complaint Mr G complains about Acasta European Insurance Company Limited’s (“Acasta”) initial decision to decline his claim under his motor warranties policy. What happened Mr G took out two policies with Acasta to provide cover in the event of any damage to specific parts ... (3 pages)View decision -
Decision Reference DRN-4832276
10 Jun 2024 Lifestyle Loans Ltd UpheldConsumer CreditDRN-4832276 The complaint Miss B complains that Lifestyle Loans Ltd (“Lifestyle”) lent to her in an irresponsible manner. What happened Miss B was given a single loan by Lifestyle. She borrowed £5,000 in January 2023 that she agreed to repay in 60 monthly instalments. Miss B tells us that ... (3 pages)View decision