We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4823162
8 Jun 2024 One Insurance Limited UpheldInsuranceDRN-4823162 The complaint Mr J complains about the way One Insurance Limited (“One Insurance”) has handled a claim under his motor insurance policy. What happened Mr J’s truck was broken into in 2023. He contacted his insurer, One Insurance, to make a claim. One Insurance instructed one of... (2 pages)View decision -
Decision Reference DRN-4675476
7 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4675476 The complaint Miss A complains about Monzo Bank Ltd. She says Monzo didn’t do enough to protect her when she became the victim of a scam and would like it to refund the money that was lost. What happened The details of what happened are well known to all parties, so I won’t rep... (4 pages)View decision -
Decision Reference DRN-4823452
7 Jun 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4823452 The complaint Mr G complains that Tesco Underwriting Limited (“Tesco”) has increased his premium due to undisclosed claims. What happened Mr G took out a car insurance policy with Tesco. When he had an accident in 2023, he tried to make a claim. Tesco looked into things and sai... (2 pages)View decision -
Decision Reference DRN-3969217
7 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3969217 The complaint Mr P has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim he made under s75 of the Consumer Credit Act 1974 (the “CCA”) and in relation to an alleged unfair relationship taking into account s140A of the CCA. What happene... (6 pages)View decision -
Decision Reference DRN-4793169
7 Jun 2024 Tandem Bank Limited UpheldBanking and PaymentsDRN-4793169 The complaint Mr S complains that Tandem Bank Limited hasn’t provided him the interest rate that was advertised when he opened a savings account with it. What happened In August 2023, Mr S opened a savings account with Tandem which was advertised as having an interest rate of 5... (2 pages)View decision -
Decision Reference DRN-4536680
7 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4536680 The complaint Mr D and Ms M complain that HSBC UK Bank Plc blocked their account and finally closed it. They would like a reason and their funds released. What happened Mr D and Ms M had a joint account with HSBC. In November 2022 the account was blocked. Mr D was given access ... (3 pages)View decision -
Decision Reference DRN-3963304
7 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3963304 The complaint Mr R has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit Ac... (5 pages)View decision -
Decision Reference DRN-4827662
7 Jun 2024 The On-Line Partnership Limited UpheldPensions and AnnuitiesDRN-4827662 The complaint Mr B complains that an appointed representative of The On-Line Partnership Limited trading as IN Partnership (“OLP”) failed to provide him with appropriate advice about the pension contributions he was receiving from his employer. What happened The advice that was... (3 pages)View decision -
Decision Reference DRN-4841407
7 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4841407 The complaint Ms K complains that Bank of Scotland plc, trading as Halifax, won’t refund money she lost when she fell victim to an investment scam. Ms K is being represented by solicitors in this complaint What happened Ms K met an individual “L” on an online dating site in Aug... (4 pages)View decision -
Decision Reference DRN-4572133
7 Jun 2024 HSBC UK Bank Plc UpheldMortgagesDRN-4572133 The complaint Mrs A complains HSBC UK Bank PLC ‘HSBC’ caused unnecessary delays and unfairly assessed her application for her Right-to-Buy (RTB) mortgage. What happened Mrs A applied for the RTB with her council, and this was offered to her in May 2022. Mrs A contacted HSBC in ... (3 pages)View decision