We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4523099
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4523099 The complaint Ms L complains that Barclays Bank UK PLC won’t refund money she lost when she fell victim to an investment scam. Ms L is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well-known to both parties and has... (3 pages)View decision -
Decision Reference DRN-4840790
7 Jun 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4840790 The complaint Mr A complains that Bank of Scotland plc is unfairly holding him personally liable for a loan taken out by his limited company. To resolve his complaint, he would like the bank to write off the debt. What happened Mr A told us: His limited company took out a loan... (5 pages)View decision -
Decision Reference DRN-4471893
7 Jun 2024 Marsh Finance Limited UpheldConsumer CreditDRN-4471893 The complaint Mrs A complains that a used car supplied by Marsh Finance Ltd under a finance agreement is of unsatisfactory quality. Mrs A is represented by a third party but I’ll refer to everything that’s been said on her behalf as if Mrs A said it herself, to keep things simp... (5 pages)View decision -
Decision Reference DRN-4523040
7 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4523040 The complaint Mr G is unhappy how Nationwide Building Society (Nationwide) handled a refund request for a payment he made using his credit card. What happened Mr G purchased ticket for a flight from a supplier/merchant – who I will refer to as ‘Airline’ – using his Nationwide c... (3 pages)View decision -
Decision Reference DRN-4652668
7 Jun 2024 Broker Direct Plc UpheldInsuranceDRN-4652668 The complaint Mr K is complaining that he’s out of pocket after he contacted Broker Direct Plc to claim through his car insurance policy following a non-fault accident. What happened In May 2023 Mr K was involved in a car accident with a third party and his car was damaged. So ... (4 pages)View decision -
Decision Reference DRN-4793166
7 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4793166 The complaint Mr L has complained that Nationwide Building Society (“Nationwide”) rejected the payment of a large amount of money being paid into his account on two occasions. Mr L says that Nationwide’s action caused him to suffer a financial loss as well as a great deal of di... (3 pages)View decision -
Decision Reference DRN-4816356
7 Jun 2024 Euroins AD UpheldInsuranceDRN-4816356 The complaint Mr and Mrs G have complained that Euroins AD declined a claim they made on a travel insurance policy. What happened Mr and Mrs G were due to go on holiday on Sunday 27 August 2023. On Friday 25 August 2023 Mrs G sustained an injury to her right foot and attended A... (2 pages)View decision -
Decision Reference DRN-4760728
7 Jun 2024 British Gas Insurance Limited UpheldInsuranceDRN-4760728 The complaint Mrs H’s complaint is about the service provided by British Gas Insurance Limited in relation to a central heating insurance policy. What happened Mrs H’s policy provides cover for her boiler and central heating system. The policy also includes an annual service of... (4 pages)View decision -
Decision Reference DRN-4840766
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4840766 The complaint Mr P is complaining that Barclays Bank UK PLC won’t provide a full refund of payments he made as part of a scam. The complaint is brought on his behalf by a professional representative. What happened Mr P says he was contacted over a messaging app by someone he di... (4 pages)View decision -
Decision Reference DRN-4688108
7 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4688108 The complaint Mr S complains about declined payment attempts he made using his Barclays Bank UK PLC trading as Barclaycard credit cards. What happened Mr S has two credit cards with Barclaycard. On 21 December 2021 Mr S attempted to use his credit cards to make a payment to pay... (3 pages)View decision