We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-4364351
22 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4364351 The complaint Mrs T complains that Monzo Bank Plc discriminated against her when she attempted to open an account with them, due to her nationality. What happened In April 2022 Mrs T applied for an account with Monzo. As part of her application process, she submitted her Belaru... (3 pages)View decision -
Decision Reference DRN-4280011
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4280011 The complaint Mr A complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were several parti... (35 pages)View decision -
Decision Reference DRN-4349033
22 Sep 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4349033 The complaint Mr L is unhappy with Creation Consumer Finance Ltd’s (‘Creation’) response to the claims he made under Section 75 (‘s.75’) and Section 140A (‘s.140A’) of the Consumer Credit Act 1974 (the ‘CCA’). What Happened In 2014 Mr L entered into a contract with an installer... (17 pages)View decision -
Decision Reference DRN-4364195
22 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4364195 The complaint Mrs L complains that Nationwide Building Society hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, through August to October 2021 Mrs... (5 pages)View decision -
Decision Reference DRN-4109132
22 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4109132 Complaint Mr G is unhappy that Barclays Bank UK PLC didn’t reimburse him after he fell victim to what he says was a scam. Background The background facts are well known to both parties, so I don’t intend to set them out in full here. In summary, Mr G signed a contract with a co... (2 pages)View decision -
Decision Reference DRN-4177921
22 Sep 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4177921 The complaint X is unhappy Epayments Systems Ltd (Epayments) blocked access to their account and the funds contained within it. What happened The background of this complaint is known to both parties, so I won’t go into detail. Instead, I have summarised below. X had an Epaymen... (3 pages)View decision -
Decision Reference DRN-4070582
22 Sep 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4070582 The complaint Mr M complains about the advice given by TenetConnect Limited (‘TCL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension arrangement. He says the advice was unsuitable for him and ... (11 pages)View decision -
Decision Reference DRN-4284921
22 Sep 2023 Evolve FS Limited UpheldMortgagesDRN-4284921 The complaint Mr I complains that Evolve FS Limited didn’t update his mortgage application when he told it he wanted to take out a five-year fixed rate product. He asks for compensation. What happened Mr I took mortgage advice from Evolve in late 2021. He received a mortgage of... (8 pages)View decision -
Decision Reference DRN-4355647
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4355647 The complaint Mr B complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer and subsequent investment of his defined benefits in an occupational pension scheme into a self-invested personal pension (‘SIPP’). He s... (43 pages)View decision -
Decision Reference DRN-4195237
22 Sep 2023 Lloyds Bank PLC UpheldConsumer CreditDRN-4195237 The complaint Mr H complains Lloyds Bank PLC incorrectly told him his credit score wouldn’t be affected if he agreed to a repayment plan. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, ... (2 pages)View decision
