We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-4354343
22 Sep 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4354343 The complaint G, a company, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund money it lost from a scam. Mr G, a director of G, brings the complaint on G’s behalf. What happened The details of this complaint are well known to both parties... (2 pages)View decision -
Decision Reference DRN-4335573
22 Sep 2023 Sapia Partners LLP UpheldInvestmentsDRN-4335573 The complaint Mrs E complains that Sapia Partners LLP (“Sapia”) mis-sold him her investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Mrs E is being represented in this complaint by a claims management company (“CMC”). However, ... (13 pages)View decision -
Decision Reference DRN-3622819
22 Sep 2023 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-3622819 The complaint Mr P complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Beacon IFA Limited is responsible for answering this complaint and so to keep things consiste... (11 pages)View decision -
Decision Reference DRN-4321662
22 Sep 2023 Sapia Partners LLP UpheldInvestmentsDRN-4321662 The complaint Mr E complains that Sapia Partners LLP (“Sapia”) mis-sold him his investment in the Blackmore Bond Innovative Finance Individual Savings Account (“the Blackmore Bond”). Mr E is being represented in this complaint by a claims management company (“CMC”). However, fo... (13 pages)View decision -
Decision Reference DRN-4069387
22 Sep 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4069387 The complaint Mr G complains about the way Royal & Sun Alliance Insurance Limited handled his claim for a water leak under his home insurance policy. What happened As the circumstances of this complaint aren’t in dispute, I’ll summarise what happened. Mr G got in touch wit... (3 pages)View decision -
Decision Reference DRN-4360967
22 Sep 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4360967 Complaint Miss M has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable and provided when she was going through a really difficult period. Background L2G provided Miss M with a loan for £500 in July 2022. This loan had an APR ... (3 pages)View decision -
Decision Reference DRN-4338726
22 Sep 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4338726 The complaint Mr and Mrs S are unhappy with the settlement amount offered by Astrenska Insurance Limited after they made a claim on travel insurance policy. What happened Mr and Mrs S purchased a single trip travel insurance policy on 27 January 2023. It was to cover them for a... (3 pages)View decision -
Decision Reference DRN-4111989
22 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4111989 The complaint Mrs F has complained that HSBC UK Bank Plc (HSBC) has refused to refund her money she lost as the result of a scam. What happened Mrs F was looking to invest money and found an advertisement online for Investpoint.pro. They claimed to be specialists in crypto trad... (4 pages)View decision -
Decision Reference DRN-4356130
22 Sep 2023 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4356130 The complaint Mrs B complains that Scottish Equitable plc delayed processing her request to withdraw the tax-free cash from her pension. Mrs B says her fund reduced in value because of those delays, so she’d now like Scottish Equitable to recompense her. In addition, Mrs B expl... (6 pages)View decision -
Decision Reference DRN-4325114
22 Sep 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4325114 The complaint Miss R complains about how Startline Motor Finance Limited (“Startline”) handled her attempt to reject a car under a hire purchase agreement. What happened Miss R acquired a used car using a hire purchase agreement with Startline in November 2022. The car was acqu... (5 pages)View decision
