We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4531447
21 Feb 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4531447 The complaint Mrs S says Tandem Personal Loans Ltd, trading as Oplo, irresponsibly lent to her. She took the loan out with Oplo Personal Loans Ltd which subsequently became Tandem. What happened Mrs S took out a 72-month instalment loan from Oplo on 3 November 2022. It was for... (4 pages)View decision -
Decision Reference DRN-4630507
21 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4630507 The complaint Mr T complains that NewDay Ltd failed to collect his direct debits in line with his instructions which led to missed payments and adverse entries on his credit file. He’s also unhappy with the time taken to resolve the issue. What happened I issued my provisional ... (3 pages)View decision -
Decision Reference DRN-4635440
21 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4635440 The complaint Mr S and Mrs S complain about delays in Advantage Insurance Company Limited’s handling of their home insurance claim. What happened The background to this complaint is well known to both parties, so I’ll provide only a very brief description here. Mr S and Mrs S h... (4 pages)View decision -
Decision Reference DRN-4365107
21 Feb 2024 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4365107 The complaint Mr and Mrs P complain that Mortgage Advice Bureau Limited (MAB) provided poor customer service in the arrangement of a retirement interest only mortgage. This meant Mr and Mrs P lost out on the mortgage they wanted and incurred substantial costs. Mr and Mrs P are ... (9 pages)View decision -
Decision Reference DRN-4635647
21 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4635647 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (51 pages)View decision -
Decision Reference DRN-4435056
21 Feb 2024 AWP P&C S.A. UpheldInsuranceDRN-4435056 The complaint Mr S complains AWP P&C SA has not settled his holiday cancellation claim in full. What happened Mr S has a packaged bank account which provides a travel insurance policy, underwritten by AWP. He booked and paid for a holiday to travel abroad in May 2023 with h... (2 pages)View decision -
Decision Reference DRN-4635541
21 Feb 2024 American International Group UK Limited UpheldInsuranceDRN-4635541 The complaint Miss T complains that American International Group UK Limited (AIG) hasn’t sent her a replacement phone after making a claim under her mobile phone insurance. Where I’ve referred to AIG, this also includes any actions and communication by agents acting on their be... (3 pages)View decision -
Decision Reference DRN-4551800
21 Feb 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4551800 The complaint Mr B has complained about the events that occurred when he attempted to switch his current account to TSB Bank plc. What happened Mr B wanted to switch his current account to TSB. To do so, he first needed to open a new current account with the bank, and this was ... (2 pages)View decision -
Decision Reference DRN-4634873
21 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4634873 The complaint L has complained about U K Insurance Limited’s (UKI) decision to turn down its claim under its Motor Fleet Insurance policy for a stolen vehicle (vehicle M). It’s also unhappy about the way the claim was handled by UKI. L is represented by Mr C, who is a director ... (4 pages)View decision -
Decision Reference DRN-4510266
21 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4510266 The complaint Mr and Mrs A complain about the way Ageas Insurance Limited handled a claim they made on their home insurance property. What happened In late 2022, Mr and Mrs A contacted Ageas. They were concerned about some cracks to the outside of the property, above a window. ... (3 pages)View decision
