We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-4362473
22 Sep 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4362473 The complaint Mr B complains about the advice given by TenetConnect Limited (‘Tenet’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He thinks the advice may have been unsuitable for him and has... (13 pages)View decision -
Decision Reference DRN-4271427
21 Sep 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4271427 The complaint Ms F complained that Zopa Bank Limited (“Zopa”) irresponsibly granted her a personal loan in April 2022 that she couldn’t afford to repay. What happened In April 2022, Ms F took out a loan of £16,000 over a term of 48 months, with a monthly repayment of £434.65. I... (3 pages)View decision -
Decision Reference DRN-4099320
21 Sep 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4099320 The complaint Mr F has complained about Mulsanne Insurance Company Limited’s decision to not meet a claim under his car insurance policy because he changed the use of his car. All reference to the insurer Mulsanne in my decision includes its agents. What happened Mr F bought a ... (2 pages)View decision -
Decision Reference DRN-3850293
21 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3850293 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (39 pages)View decision -
Decision Reference DRN-3748691
21 Sep 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3748691 The complaint Mr S complains that he was mis-sold an investment he made in a bond issued by Basset & Gold Plc (“B&G Plc”). He believes he was misled about the risk associated with the bond and would like to be compensated for the loss in capital he suffered. What happen... (10 pages)View decision -
Decision Reference DRN-4323782
21 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4323782 The complaint Mr T complains that National Westminster Bank Plc blocked and closed his account without providing an explanation or warning. Mr T says this caused him unnecessary inconvenience, embarrassment and worry for which he should be compensated. What happened Mr T had ac... (3 pages)View decision -
Decision Reference DRN-4275664
21 Sep 2023 Brightside Insurance Services Limited UpheldInsuranceDRN-4275664 The complaint Mrs J complains about how Brightside Insurance Services Limited have administered a motor insurance policy. What happened The details of the complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on providing my reasons fo... (1 page)View decision -
Decision Reference DRN-4342851
21 Sep 2023 Society of Lloyd's UpheldInsuranceDRN-4342851 The complaint Mr and Mrs S are unhappy with how Society of Lloyd's (“SoL”) have dealt with a claim they made on a legal expenses insurance policy. What happened Mr and Mrs S have made several claims under their legal expenses insurance policy. Most of these have not been c... (3 pages)View decision -
Decision Reference DRN-4203835
21 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4203835 The complaint Mr P is unhappy that HSBC UK Bank Plc trading as first direct (First Direct) won’t refund the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties and has been lai... (5 pages)View decision -
Decision Reference DRN-4194416
21 Sep 2023 Tesla Financial Services Limited UpheldConsumer CreditDRN-4194416 The complaint Mr B complains about a new car he acquired through a conditional sale agreement with Tesla Financial Services Limited. Mr B says the car was damaged when he received it and attempts at repairing the damage have not been successful. He has asked that the car be rep... (3 pages)View decision
