We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4614672
19 Feb 2024 more 2 life Ltd UpheldMortgagesDRN-4614672 The complaint Mr and Mrs R complain that more 2 life Ltd and its solicitors, a firm I’ll call E, caused delay which meant their lifetime mortgage application didn’t complete in time. This meant that Mr and Mrs R didn’t get the mortgage they wanted, which caused them substantial... (6 pages)View decision -
Decision Reference DRN-4517593
19 Feb 2024 MBNA Limited UpheldBanking and PaymentsDRN-4517593 The complaint Ms A complains that MBNA Limited’s online services don’t show her correct ‘after pending’ balance. What happened Ms A says that MBNA updated its systems and now her online balances specifically her ‘after pending’ balances aren’t correct. She says that this is a p... (2 pages)View decision -
Decision Reference DRN-4602152
19 Feb 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-4602152 The complaint Mrs M complains that Madison CF UK Limited trading as 118 118 Money (“118 118”) irresponsibly agreed a credit card facility for her. What happened 118 118 opened a credit card facility with a limit of £800 for Mrs M in April 2022. Mrs M went over her account limit... (4 pages)View decision -
Decision Reference DRN-4442533
19 Feb 2024 Target Servicing Limited UpheldMortgagesDRN-4442533 The complaint Mr T complains that Target Servicing Limited delayed the redemption of his help to buy shared equity loan. What happened Mr T bought his property with the aid of a mortgage and a help to buy loan. A help to buy loan is a form of shared equity loan offered by a gov... (3 pages)View decision -
Decision Reference DRN-4630981
19 Feb 2024 Madison CF UK Limited UpheldBanking and PaymentsDRN-4630981 The complaint Mr H complains that Madison CF UK Limited trading as 118 118 Money (118) carried out credit searches on him when he says it shouldn’t have. What happened In 2022, Mr H says he was discharged from a bankruptcy, and his credit card account with 118 formed part of th... (2 pages)View decision -
Decision Reference DRN-4569236
19 Feb 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4569236 The complaint Mrs B complains about the way that National Savings and Investments (NS&I) dealt with queries she raised about her account. Mrs B wants NS&I to compensate her for lost interest and the time she spent trying to resolve the problem. What happened Mrs B holds... (2 pages)View decision -
Decision Reference DRN-4344782
19 Feb 2024 Target Servicing Limited UpheldMortgagesDRN-4344782 The complaint Mr and Mrs P complain that Target Servicing Limited caused delay in the redemption of their shared equity help to buy loan. What happened Mr and Mrs P bought a property with the aid of a mortgage and a help to buy loan. A help to buy loan is a form of shared equit... (3 pages)View decision -
Decision Reference DRN-4630335
19 Feb 2024 Wesleyan Assurance Society UpheldInvestmentsDRN-4630335 The complaint Dr S complains that Wesleyan Assurance Society trading as Wesleyan incorrectly processed a withdrawal request from their ISA, when it should have been from their investment bond. What happened On 2 December 2019 Dr S sent Wesleyan an instruction to withdraw £6,000... (4 pages)View decision -
Decision Reference DRN-4464006
19 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4464006 The complaint Mr S complains that HSBC UK Bank Plc won’t reimburse him after he fell victim to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, both parties accept that in around February 2020, Mr ... (4 pages)View decision -
Decision Reference DRN-4614739
19 Feb 2024 QIC Europe Ltd UpheldInsuranceDRN-4614739 The complaint Miss P complained about the unnecessary delays she experienced while QIC Europe Ltd (“QIC”) managed her claim under her home insurance policy. What happened Miss P made a complaint because of the length of time it took QIC and its contractors to progress her claim... (2 pages)View decision
