We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-4360600
21 Sep 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4360600 Complaint Mr L has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and so irresponsibly lent to him. Background 118 118 Money provided Mr L with a loan for £3,000.00 in June 2022. This loan h... (3 pages)View decision -
Decision Reference DRN-4355621
21 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4355621 The complaint Mr W complains that when he made a claim on his home contents insurance policy the replacement item provided by Admiral Insurance (Gibraltar) Limited was of poor quality and broke a number of times. What happened Mr W made a claim on his policy when he lost a gold... (3 pages)View decision -
Decision Reference DRN-4359533
20 Sep 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4359533 The complaint Mrs F complains about the quality of a car she has been financing through an agreement with Santander Consumer (UK) Plc, trading as Santander Consumer Finance, who I’ll call Santander. What happened I issued my provisional decision on this complaint in August of t... (3 pages)View decision -
Decision Reference DRN-4310215
20 Sep 2023 Credit Karma UK Limited UpheldConsumer CreditDRN-4310215 The complaint Mr S has complained that Credit Karma UK Limited allowed a partnered company to carry out soft searches on his credit file. What happened Credit Karma updated its platform for some customers, including Mr S. An error in the update meant that some soft searches wer... (3 pages)View decision -
Decision Reference DRN-4360233
20 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4360233 The complaint Miss F complains that Bank of Scotland plc trading as Halifax unfairly closed her bank account. What happened Miss F opened a basic bank account with Halifax in March 2023. Halifax says it carried out a review on 16 May 2023 and took the decision to give two month... (2 pages)View decision -
Decision Reference DRN-3964577
20 Sep 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-3964577 The complaint Mr M is unhappy that a car supplied to him under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. What happened In December 2021, Mr M was supplied with a used car through a hire purchase agreement with MotoNovo. The agreem... (5 pages)View decision -
Decision Reference DRN-4360276
20 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4360276 The complaint Mr C has complained about the actions of Lloyds Bank Plc after he fell victim of an authorised push payment (APP) scam. What happened Mr C wished to purchase a new vehicle. He found the car on a reputable site, which he had used before. The listing showed several ... (4 pages)View decision -
Decision Reference DRN-4353812
20 Sep 2023 MBNA Limited UpheldBanking and PaymentsDRN-4353812 The complaint Mr E complains about how MBNA Limited responded to a claim he made in respect of a transaction on his credit card. What happened The facts of this complaint are well known to the parties so I won’t repeat them in detail here. My focus will be on giving reasons for... (4 pages)View decision -
Decision Reference DRN-4236229
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4236229 The complaint Mr B complains about NewDay Ltd’s handling of a claim he had made under section 75 of the Consumer Credit Act 1974 in respect of a mobile phone. What happened In July 2022 Mr B used the credit card he held with NewDay to purchase a new mobile phone that included a... (3 pages)View decision -
Decision Reference DRN-4287975
20 Sep 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4287975 The complaint Ms B complains The National Farmers’ Union Mutual Insurance Society Limited (‘NFU’) have unfairly cancelled her property insurance policy. All references to NFU also include its appointed agents. What happened The details of this complaint are well known to both p... (2 pages)View decision
