We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-4330344
20 Sep 2023 Evelyn Partners Financial Services Limited UpheldPensions and AnnuitiesDRN-4330344 The complaint Mr P complains that Evelyn Partners Financial Services Limited (Evelyn Partners) didn’t provide the advice he’d requested on transferring his final salary pension scheme to a personal pension. And that the delays Evelyn Partners caused to the progress of his trans... (9 pages)View decision -
Decision Reference DRN-4137994
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4137994 The complaint Mr B complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of his pension to another provider and he suffered financial loss as a result. He also complains about administration delays and errors. What ... (7 pages)View decision -
Decision Reference DRN-4138002
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4138002 The complaint Ms M complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) delayed the transfer of her pension to another provider and she suffered financial loss as a result. She also complains about administration delays and errors. Wha... (8 pages)View decision -
Decision Reference DRN-4287968
20 Sep 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4287968 The complaint Ms B complains The National Farmers’ Union Mutual Insurance Society Limited (‘NFU’) have unfairly cancelled her buildings insurance policy. All references to NFU also include its appointed agents. What happened The details of this complaint are well known to both ... (2 pages)View decision -
Decision Reference DRN-4331717
20 Sep 2023 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4331717 The complaint Mr H complains that James Hay Administration Company Limited trading as James Hay Partnership (JHAC) provided poor service to him and delayed the transfer of his pension to another provider. He suffered financial loss as a result. What happened Mr H was a member o... (16 pages)View decision -
Decision Reference DRN-3626657
20 Sep 2023 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-3626657 The complaint Mr C complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. AMG Wealth Solutions LLP is responsible for answering this complaint and so to keep things co... (12 pages)View decision -
Decision Reference DRN-4332016
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4332016 The complaint Mrs B complains that NewDay Ltd discriminated against her on the basis of her gender when reducing her credit limit on her credit card, She was also unhappy with NewDay’s explanations and lack of customer care. What happened In August 2022 Mrs B received a text (l... (3 pages)View decision -
Decision Reference DRN-4332013
20 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4332013 The complaint Mr B complains that his wife’s credit card limit with NewDay Ltd was reduced while his remained the same. He advises that he is autistic and further complains that NewDay failed to make reasonable adjustments when communicating with him and closing his account. Wh... (3 pages)View decision -
Decision Reference DRN-4354856
20 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4354856 The complaint Mr W is unhappy that Great Lakes Insurance SE declined a claim made under his travel insurance policy. What happened Mr W purchased an annual multi-trip travel insurance policy, covering him for trips taken worldwide, including in the UK, during the policy period.... (3 pages)View decision -
Decision Reference DRN-4279724
20 Sep 2023 Kensington Mortgage Company Limited UpheldMortgagesDRN-4279724 The complaint Mrs M has a mortgage with Kensington Mortgage Company Limited. She complains that Kensington wouldn’t offer her a fixed interest rate product, change her interest-only mortgage onto a repayment basis, or offer her any meaningful support with her increasing mortgag... (6 pages)View decision
