We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-4035109
18 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4035109 The complaint Company R (“R”) complains National Westminster Bank Plc (“NatWest”) cancelled its business debit card without explanation and refuse to provide it with a new one. R says this has caused it substantive distress and inconvenience. What happened In August 2022, whils... (2 pages)View decision -
Decision Reference DRN-4318749
18 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4318749 The complaint Mr D complains that National Westminster Bank Plc unfairly closed his account without providing an explanation or warning. Mr D says this caused him unnecessary inconvenience and worry for which he should be compensated. What happened Mr D had a personal account w... (3 pages)View decision -
Decision Reference DRN-4354097
18 Sep 2023 Cofunds Limited UpheldPensions and AnnuitiesDRN-4354097 The complaint The representatives of Mrs R’s estate complain that CoFunds Limited, trading as Aegon, have been unable to trace investments they believe Mrs R held with them prior to her death. The representatives are unhappy with the length of time Aegon have taken to provide t... (4 pages)View decision -
Decision Reference DRN-4355458
18 Sep 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4355458 The complaint Mr M complains that Scottish Widows (trading as Clerical Medical) mismanaged his stakeholder pension plan. What happened In 2002, Mr M took out a stakeholder pension plan with Scottish Widows that had a lifestyle strategy in place. In 2005, Mr M transferred other ... (4 pages)View decision -
Decision Reference DRN-4102236
18 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4102236 The complaint Mr Y and Mrs T complain that esure Insurance Limited declined a claim they made under their home insurance policy for a problem with their septic tank. Reference to esure or Mr Y and Mrs T includes their respective representatives. What happened I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4355415
18 Sep 2023 HBOS Investment Fund Managers Limited UpheldPensions and AnnuitiesDRN-4355415 The complaint Mr K complains that HBOS Investment Fund Managers Limited trading as Halifax Financial Services (HFS) have applied incorrect charges to his income drawdown plan. In addition, he’s unhappy about how HFS have handled his queries and subsequent complaints to them. Mr... (5 pages)View decision -
Decision Reference DRN-4350969
18 Sep 2023 Evelyn Partners Financial Planning Limited UpheldPensions and AnnuitiesDRN-4350969 The complaint Mr H complains that Evelyn Partners Financial Planning Limited (Evelyn) delayed selling the assets within his self-invested personal pension (SIPP) which he says then led to a reduction in the value of his pension following a sharp fall in the market. He would lik... (6 pages)View decision -
Decision Reference DRN-4140174
18 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4140174 The complaint Mr G complains that National Westminster Bank Plc unfairly closed his accounts without providing an explanation or warning. Mr G says this caused him unnecessary inconvenience and worry for which he should be compensated. What happened Mr G had three accounts with... (3 pages)View decision -
Decision Reference DRN-4349995
18 Sep 2023 Market Harborough Building Society UpheldInvestmentsDRN-4349995 The complaint Mr and Mrs W complain that Market Harborough Building Society (MHBS) didn’t give effect to their instructions to transfer the proceeds of a maturing bond to another fixed rate bond attracting interest of 2.75%. Instead, the proceeds were invested in line with the ... (3 pages)View decision -
Decision Reference DRN-4355162
18 Sep 2023 Paragon Bank Plc UpheldBanking and PaymentsDRN-4355162 The complaint Mr and Mrs R complain about how Paragon Bank Plc dealt with an account application. What happened Mr and Mrs R applied for a joint account with Paragon in November 2022. They say there were a number of problems with the process. In summary they say the account was... (3 pages)View decision
