We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4628946
18 Feb 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4628946 The complaint Mr O complains that Advanced Payment Solutions Limited trading as Cashplus Bank (hereafter referred to as Cashplus) hasn’t refunded money he lost to an investment scam. What happened The background to this complaint is well-known to both parties. I’ve discussed th... (2 pages)View decision -
Decision Reference DRN-4542772
18 Feb 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4542772 The complaint Mr F complains N.I.I.B. Group Limited trading as Northridge Finance (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality at supply. What happened The details of this complaint are well known to both parties so I won’t rep... (4 pages)View decision -
Decision Reference DRN-4628717
17 Feb 2024 Northridge Finance Limited UpheldConsumer CreditDRN-4628717 The complaint Mr C complains NIIB Group Limited trading as Northridge Finance Limited (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In February 2022, Mr C entered into a 48 month hire purchase agreement for a ... (4 pages)View decision -
Decision Reference DRN-4581575
17 Feb 2024 Lex Autolease Ltd UpheldConsumer CreditDRN-4581575 The complaint Mr K complains about information recorded by Lex Autolease Ltd (“Lex”) with one or more credit reference agencies. What happened In June 2020 Mr K entered into a car hire agreement with Lex. Under the terms of this agreement Mr K undertook to pay Lex an advance re... (3 pages)View decision -
Decision Reference DRN-4521868
17 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4521868 The complaint Mr P complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a scam. What happened Mr P has an account with Wise and accounts elsewhere. He’s been a customer of Wise for around five years. Mr P also has a wife who has a disability wh... (3 pages)View decision -
Decision Reference DRN-4236878
17 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4236878 The complaint Mrs A complains that Barclays Bank UK PLC won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. But... (5 pages)View decision -
Decision Reference DRN-4597342
16 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4597342 The complaint Mrs L complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a scam. What happened What Mrs L says: Mrs L is represented by a third-party firm of solicitors. She says she was in a low paid job and her hours had been cut – so she was struggling. In De... (6 pages)View decision -
Decision Reference DRN-4446476
16 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4446476 The complaint Mr C complains that Wise Payments Limited won’t refund the money he lost to an investment scammer. What happened On 3 October 2022, Mr C was contacted by someone from a company I’ll call ‘C’ in response to an enquiry he made on trading in cryptocurrency. He says h... (4 pages)View decision -
Decision Reference DRN-4618241
16 Feb 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4618241 The complaint Mrs R and Mr W have complained that Inter Partner Assistance SA (IPA) declined a claim they made on their single trip travel insurance policy. What happened In February 2023, Mrs R and Mr W departed the UK on a long flight that involved two stopovers. At the secon... (3 pages)View decision -
Decision Reference DRN-4614832
16 Feb 2024 Clydesdale Financial Services Limited UpheldBanking and PaymentsDRN-4614832 The complaint Ms W has complained about a kitchen she paid for using a fixed sum loan with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF). What happened The circumstances of the complaint are well known so I won’t go over everything again in det... (4 pages)View decision
