We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-4303391
18 Sep 2023 Fairscore Ltd UpheldConsumer CreditDRN-4303391 The complaint Mr G says Fairscore Ltd, trading as Updraft, irresponsibly lent to him. What happened Mr G took out a loan for £3,000 over 36 months from Updraft in December 2021. The monthly repayments were £124.91 and the total repayable was £4,571.95. He says he should not hav... (3 pages)View decision -
Decision Reference DRN-4354800
18 Sep 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4354800 The complaint Mr G complains that Santander UK Plc (Santander) defaulted his credit card account. What happened Mr G had a credit card from Santander. It was being repaid monthly by direct debit. During 2020, his personal circumstances were such that his current account was blo... (3 pages)View decision -
Decision Reference DRN-4354230
18 Sep 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4354230 The complaint Miss F is unhappy with the decision by Fairmead Insurance Limited (Fairmead) following a claim on her home insurance policy. Fairmead is the underwriter of this policy. Part of this complaint concerns the actions of the agents involved in the claim. Fairmead has a... (8 pages)View decision -
Decision Reference DRN-4185371
18 Sep 2023 Leeds Building Society UpheldBanking and PaymentsDRN-4185371 The complaint Mr B complains about how long Leeds Building Society took to refund £18,000. What happened Mr B says he paid £18,000 into his account but it was rejected as he had already used his yearly allowance. He says the refund took from about 7 February 2023 to 28 February... (2 pages)View decision -
Decision Reference DRN-4205737
18 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4205737 The complaint Mr G and Miss K complain that esure Insurance Limited (esure) unfairly settled a claim on a joint liability basis, under their motor insurance policy. I’ll refer to Miss K in my decision for ease as she’s the policyholder. What happened In May 2021 Miss K was invo... (4 pages)View decision -
Decision Reference DRN-4332305
18 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4332305 The complaint Mr C complains that Barclays Bank UK Plc failed to comply with his General Data Protection Regulation (GDPR) request by sending him copies of communications in small print. What happened Separate complaints have been raised for Mr C concerning the closure of his b... (3 pages)View decision -
Decision Reference DRN-4250756
18 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4250756 The complaint Mr C complains that Barclays Bank UK Plc sent him messages about his bank account even though it had been closed. Also, Barclays declined his request for email communications. What happened Barclays closed Mr C’s account in July 2022. Following this, it sent Mr C ... (2 pages)View decision -
Decision Reference DRN-4251606
18 Sep 2023 Bamboo Limited UpheldConsumer CreditDRN-4251606 The complaint Mr E says Bamboo Limited irresponsibly lent to him. What happened Mr E took out a loan for £1,000 over 18 months from Bamboo in July 2021. The monthly repayments were £82.55 and the total repayable was £1,482.13. He says he was just taking out loans to pay off oth... (3 pages)View decision -
Decision Reference DRN-4319404
18 Sep 2023 QIC Europe Ltd UpheldInsuranceDRN-4319404 The complaint Miss B and Mr B have complained to QIC Europe Ltd (QIC) about delays as part of a claim under a home insurance policy. What happened Miss B and Mr B contacted QIC to make a claim for an escape of water in their home. They later complained to QIC about delays with ... (3 pages)View decision -
Decision Reference DRN-4278942
18 Sep 2023 Caxton Payments Limited UpheldBanking and PaymentsDRN-4278942 The complaint U (represented by its director Mr L) complains that Caxton Payments Limited is holding it liable for a payment it did not authorise. What happened U holds a business account with Caxton, on 7 December 2022 Mr L asked Caxton to arrange a payment of $33,000 to a Dub... (3 pages)View decision
