We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4450558
16 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4450558 The complaint Miss P complains about how Lloyds Bank PLC dealt with her chargeback dispute about a supplementary charge on her holiday booking. What happened In January 2023, Miss P used a voucher from a third party to pay for a package holiday. The holiday was to be spent in t... (5 pages)View decision -
Decision Reference DRN-4450134
16 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4450134 The complaint Mr H complains that NewDay Ltd trading as Marbles lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In February 2017, Mr H applied for a credit card with Marbles. In his application, Mr H said he wa... (3 pages)View decision -
Decision Reference DRN-4306936
16 Feb 2024 Zurich Insurance PLC UpheldInsuranceDRN-4306936 The complaint A limited company that I will refer to as S complains about the decision of Zurich Insurance PLC to decline its commercial insurance claim for theft. What happened The following is intended only as a brief summary of events. Additionally, for the sake of simplicit... (5 pages)View decision -
Decision Reference DRN-4432408
16 Feb 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4432408 The complaint Mr C complains about a car he acquired under a hire purchase agreement with Oodle Financial Services Limited. What happened In November 2022 Mr C entered into a regulated hire purchase agreement with Oodle, under which he acquired a used car. The car was nine and ... (5 pages)View decision -
Decision Reference DRN-4536083
16 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4536083 The complaint Mrs U has complained that Revolut Ltd (“Revolut”) suspended her account and then closed it without explaining why it did so. What happened On 27 June 2023, Revolut placed a limitation on Mrs U’s account and carried out a review of her account. Unhappy with this, M... (3 pages)View decision -
Decision Reference DRN-4561304
16 Feb 2024 Close Brothers Limited UpheldConsumer CreditDRN-4561304 The complaint Mr W is unhappy that a car supplied to him under a conditional sale agreement with Close Brothers Limited was of an unsatisfactory quality. What happened In October 2022, Mr W was supplied with a used car through a conditional sale agreement with Close Brothers. T... (4 pages)View decision -
Decision Reference DRN-4521174
16 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4521174 The complaint Miss S complains that Advantage Insurance Company Limited (Advantage) didn’t properly investigate a claim under her motor insurance policy and accepted liability on her behalf without her knowledge. She’s also unhappy with the overall service Advantage provided du... (3 pages)View decision -
Decision Reference DRN-4421633
16 Feb 2024 MoneyGram International Limited UpheldBanking and PaymentsDRN-4421633 The complaint Mr E complains MoneyGram International Limited (“MoneyGram”) closed his money remittance account without explanation nor notice. What happened Money Gram blocked Mr E’s money remittance account shortly after he’d sent a payment to an acquittance overseas. Mr E say... (2 pages)View decision -
Decision Reference DRN-4591303
16 Feb 2024 Premier Independent Investments UK Ltd UpheldPensions and AnnuitiesDRN-4591303 The complaint Mr J complains about the advice given by Premier Independent Investments UK Ltd (Premier) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has ca... (7 pages)View decision -
Decision Reference DRN-4627209
16 Feb 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4627209 The complaint Mrs P, complains that Tesco Personal Finance PLC (“Tesco”) irresponsibly granted her a credit card that she couldn’t afford to repay. What happened Mrs P entered into an agreement with Tesco to have access to credit with a credit card account. The account was open... (4 pages)View decision
