We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-4199085
15 Sep 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4199085 The complaint Mr L says that he lost money on the withdrawal of his pension from Zurich Assurance Ltd (Zurich) because of unnecessary charges they applied. What happened Mr L held a personal pension with Zurich and in December 2021 requested a withdrawal in connection with his ... (4 pages)View decision -
Decision Reference DRN-4352349
15 Sep 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4352349 The complaint Mr P complains that Capital One (Europe) plc (“Capital One”) treated him unfairly in relation to a purchase he made using his Capital One credit card. What happened Mr P bought a package holiday from a supplier who I will refer to as “D”. The package included trav... (3 pages)View decision -
Decision Reference DRN-4221077
15 Sep 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4221077 The complaint Mrs Q complains about a car she acquired under a hire purchase agreement financed by Volkswagen Financial Services (UK) Limited, trading as Bentley Financial Services (“BFS”). What happened In April 2021 Mrs Q acquired a brand new Bentley under a regulated hire pu... (2 pages)View decision -
Decision Reference DRN-4272036
15 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4272036 The complaint Miss M complains about incomplete repairs and the lack of a hire car from esure Insurance Limited (esure) following an accident claim she made, under her motor insurance policy. What happened Miss M was involved in a car accident. She says the other driver was at ... (2 pages)View decision -
Decision Reference DRN-4302620
15 Sep 2023 Covea Insurance plc UpheldInsuranceDRN-4302620 The complaint Mr S complains that Covea Insurance plc mis-categorised his car after his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in 2009. In early 2022, Mr S had the car insured on a comprehens... (4 pages)View decision -
Decision Reference DRN-4260244
15 Sep 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4260244 The complaint F, a limited company, is unhappy with ClearBank Limited trading as Tide (“Tide”) as it won’t refund the money it lost when it fell victim to an ‘authorised push payment’ (“APP”) safe account scam. F is represented by its director Ms S - who fell victim to the scam... (4 pages)View decision -
Decision Reference DRN-3899341
15 Sep 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3899341 The complaint Miss A complains about the installation and the quality of nine windows and one exterior door in her home, which she paid for by using a fixed sum loan agreement with Mitsubishi HC Capital UK Plc. What happened In May 2021 Miss A entered into a fixed sum loan agre... (5 pages)View decision -
Decision Reference DRN-4353020
15 Sep 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4353020 The complaint Miss B complains Zurich Assurance Ltd mis-sold her a Free Standing Additional Voluntary Contribution (‘FSAVC’) plan in 1991 and gave her unsuitable advice in 1999 to increase her contributions to that plan. Miss B is represented here by a claims management company... (9 pages)View decision -
Decision Reference DRN-4351593
15 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4351593 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard has recorded incorrect information on his credit file. What happened Mr M had a credit card account with Barclays Bank PLC trading as Barclaycard (“Barclaycard”). Barclaycard defaulted the account in ... (3 pages)View decision -
Decision Reference DRN-4194618
15 Sep 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4194618 The complaint Mr S complains about the advice given by JLT Wealth Management Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial lo... (10 pages)View decision
