We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-4053126
12 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4053126 The complaint Ms M, who is represented by a third party, has complained that Everyday Lending Limited, trading as “George Banco.com (‘George Banco’) unfairly accepted her as a guarantor on a guarantor loan without carrying out sufficient checks. What happened Ms M became the g... (3 pages)View decision -
Decision Reference DRN-4344960
12 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4344960 The complaint Mr S complains that HSBC UK Bank Plc (“HSBC”) refuses to refund his losses after he fell victim to a scam. What happened Mr S has explained that in September 2021, he was persuaded to make a number of payments from his HSBC account for what he subsequently realise... (6 pages)View decision -
Decision Reference DRN-4334346
12 Sep 2023 QIC Europe Ltd UpheldInsuranceDRN-4334346 The complaint Mr K complains about QIC Europe Ltd.’s (QIC) handling of a claim settlement on his home insurance policy for damage caused by an escape of water. What happened The background of this complaint is well known to both parties, so I’ve summarised the key points: The ... (2 pages)View decision -
Decision Reference DRN-4344971
12 Sep 2023 Azzurro Associates Limited UpheldConsumer CreditDRN-4344971 The complaint Mr P complains Azzurro Associates Limited: Didn’t tell him they’d taken over his debt Sent him a letter addressed incorrectly with incorrect information in it Incorrectly registered a default his account - and didn’t send the default correspondence by email In... (9 pages)View decision -
Decision Reference DRN-4185565
12 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4185565 The complaint Mr P has complained about Admiral Insurance (Gibraltar) Limited’s failure to pay anything for the personal effects left in his car after it was written off and disposed of by them following a claim under his motor insurance policy. What happened The details of thi... (2 pages)View decision -
Decision Reference DRN-4344897
12 Sep 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4344897 The complaint Ms G has complained that Sainsbury’s Bank Plc won’t refund a transaction which she says was taken in error without her consent. What happened In summer 2022, Ms G booked a hotel room for some acquaintances for £180. The hotel took Ms G’s Sainsburys credit card det... (5 pages)View decision -
Decision Reference DRN-4336915
12 Sep 2023 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4336915 The complaint Mr F says that Hargreaves Lansdown Asset Management Limited (HLAM) should have done more to stop him trading from his account. He says that they should have identified that he was vulnerable and suffering a period of mental ill health. What happened Mr F says that... (3 pages)View decision -
Decision Reference DRN-3692942
12 Sep 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3692942 The complaint Mr C complains about the advice given by Lighthouse Advisory Services Limited (‘LASL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was uns... (13 pages)View decision -
Decision Reference DRN-4322082
12 Sep 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-4322082 The complaint Mr L complains that Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) gave him incorrect information about whether he would need to get sign-off from an Independent Financial Adviser (IFA) before he took the benefits from one of the two pension plans ... (5 pages)View decision -
Decision Reference DRN-4314480
12 Sep 2023 Skrill Limited UpheldBanking and PaymentsDRN-4314480 The complaint Mr J complains that he deposited funds with Skrill Limited for transfer to his uncle, and those funds didn’t reach their destination and haven’t been refunded. What happened On 21 January 2021 Mr J deposited £2,000 with Skrill from his credit card account, to be e... (2 pages)View decision
