We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4369987
14 Feb 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4369987 The complaint Mr H complains about a motor finance agreement he had with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera Financial Services). Mr H is unhappy about the way Alphera Financial Services dealt with his settlement requests and he be... (3 pages)View decision -
Decision Reference DRN-4468616
14 Feb 2024 Next Retail Limited UpheldConsumer CreditDRN-4468616 The complaint Ms P is complaining about Next Retail Limited because she says it shouldn’t have given her a store card and increased her limit on a number of occasions. She says the credit was unaffordable. What happened In 2017, Ms P opened a store card with Next with a limit o... (5 pages)View decision -
Decision Reference DRN-4536262
14 Feb 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4536262 The complaint Miss W is unhappy that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (‘BMF’) was of an unsatisfactory quality. What happened On 27 February 2023, Miss W was supplied with a used car through a hire purchase agreement with BMF. Sh... (5 pages)View decision -
Decision Reference DRN-4305730
14 Feb 2024 Santander UK Plc UpheldMortgagesDRN-4305730 The complaint Miss K’s complaint is about the deeds of her property, which is mortgaged to Santander UK Plc. She has complained that she was not informed when her solicitors did not return the deeds to Santander in 2018, thereby meaning that she couldn’t take action to resolve ... (3 pages)View decision -
Decision Reference DRN-4457962
14 Feb 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4457962 The complaint Mr and Mrs D complain that AXA Insurance UK Plc provided poor repairs to their property following a claim for an escape of water. What happened Mr and Mrs D had home insurance with AXA. In June 2019 they made a claim after there was water ingress into their home t... (3 pages)View decision -
Decision Reference DRN-4607433
14 Feb 2024 Topaz Finance Limited UpheldMortgagesDRN-4607433 The complaint Mrs D’s complaint is about a buy-to-let (BTL) mortgage she has with Topaz Finance Limited trading as Rosinca Mortgages. She is unhappy with Topaz’s actions and administration following the term of the mortgage ending. Mrs D is represented in her complaint. What ha... (10 pages)View decision -
Decision Reference DRN-4602912
14 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4602912 The complaint Mr C complains that Santander UK Plc unfairly closed his accounts, which has had an impact on his credit file. He’d like the negative information removed. What happened Mr C held several accounts with Santander, including a current account and two credit cards. Bu... (4 pages)View decision -
Decision Reference DRN-4337388
14 Feb 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4337388 The complaint Ms A complains that Revolut Ltd closed her account and returned her funds to source. She would like the funds returned and compensation for the impact. What happened Ms A had an account with Revolut. Ms A says she used the account to receive payments from selling ... (4 pages)View decision -
Decision Reference DRN-4615733
14 Feb 2024 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4615733 The complaint Mr B complains that Suffolk Life Pensions Limited (Suffolk Life) failed to process his Trustee Investment Plan (TIP) application in a timely manner. And didn’t inform him that it couldn’t process it within his existing Self-Invested Pension Plan (SIPP). He said th... (11 pages)View decision -
Decision Reference DRN-4608767
14 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4608767 The complaint Mr M complains about how Admiral Insurance (Gibraltar) Limited (“Admiral”) settled a claim under his motor insurance policy. What happened Mr M had a motor insurance policy with Admiral covering his car. He was involved in a collision with a third-party vehicle. T... (2 pages)View decision
