We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-4069555
8 Sep 2023 Metro Bank PLC UpheldConsumer CreditDRN-4069555 The complaint Miss M complains that Metro Bank PLC, trading as RateSetter, lent to her irresponsibly and without carrying out proper affordability checks. What happened In April 2022 RateSetter granted Miss M a loan for £4,000 which was scheduled to be repaid at approximately £... (3 pages)View decision -
Decision Reference DRN-4340813
8 Sep 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4340813 The complaint Mr R complains that Creation Financial Services Limited closed his account, didn’t credit his points, a free night stay voucher or refund the annual fee. He’d like his benefits credited and compensation for the impact and time taken to resolve the issue. Mr R is a... (3 pages)View decision -
Decision Reference DRN-4131311
8 Sep 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4131311 The complaint Mr B complains about the advice given by JLT Wealth Management Limited (‘JLT’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a fina... (12 pages)View decision -
Decision Reference DRN-4253166
8 Sep 2023 Covea Insurance plc UpheldInsuranceDRN-4253166 The complaint Mrs E complains about Covea Insurance plc’s (Covea) handling of her home insurance claim. Any reference to Mrs E or Covea in this final decision includes respective representatives and agents unless specified otherwise. What happened The background of this complai... (3 pages)View decision -
Decision Reference DRN-4340951
8 Sep 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4340951 The complaint Mr H complains that Quilter Financial Services Ltd failed to provide him with appropriate advice about making contributions to his pension savings. What happened I issued a provisional decision on this complaint in August 2023. In that decision I explained why I t... (4 pages)View decision -
Decision Reference DRN-4223120
8 Sep 2023 Wirex Limited UpheldBanking and PaymentsDRN-4223120 The complaint Mr B complains that Wirex Limited won’t refund unauthorised withdrawals from his account. What happened Mr B complains about withdrawals from his Wirex account that took place from around December 2020, which he says were unauthorised. Mr B wants Wirex to refund h... (3 pages)View decision -
Decision Reference DRN-4340322
8 Sep 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4340322 The complaint Mr S and Ms S are unhappy that Santander UK Plc didn’t remove Mr S from their joint bank account as they should have done. What happened Mr S and Ms S held a joint bank account with Santander. In January 2022, they completed a form which instructed Santander to re... (2 pages)View decision -
Decision Reference DRN-4168462
8 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4168462 The complaint Ms M complains that it was irresponsible for Everyday Lending Limited, trading as GeorgeBanco.com (‘George Banco’) to accept her as a guarantor for a loan. What happened Ms M was accepted by George Banco as guarantor for a loan in February 2017. The loan was for £... (3 pages)View decision -
Decision Reference DRN-4274735
8 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4274735 The complaint Mr M complains that Admiral Insurance (Gibraltar) Limited (Admiral) declined his claim following a road traffic accident he was involved in, under his motor insurance policy. Mr M is represented by his mother (Mrs M) in his complaint. I will refer to Mr M in my de... (3 pages)View decision -
Decision Reference DRN-4154785
8 Sep 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4154785 The complaint Mr and Mrs L complain that Royal & Sun Alliance Insurance Limited (RSA) have unfairly refused to meet a claim they made on their home insurance. In addition they believe they’ve been over charged for their insurance for many years. What happened The claim Mr a... (4 pages)View decision
