We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4615762
12 Feb 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4615762 The complaint Mr O is unhappy with the Co-operative Bank Plc’s handling of his request for information about the interest rates that applied to certain aspects of his credit card and his current account. What happened Mr O said he asked Co-op to confirm the interest rate that w... (4 pages)View decision -
Decision Reference DRN-4298171
12 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4298171 The complaint A company which I’ll call ‘O’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on O’s behalf by their director, Ms F. What happened O held a business current account with Barclays. O told us: M... (4 pages)View decision -
Decision Reference DRN-4545473
12 Feb 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4545473 The complaint Mr S complains about the quality of a used car that was supplied through a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera). What happened In March 2022, Mr S acquired a used car through a hire purcha... (4 pages)View decision -
Decision Reference DRN-4294704
12 Feb 2024 Skipton Building Society UpheldMortgagesDRN-4294704 The complaint This complaint’s about a mortgage that Mrs and Mr P took out with Skipton Building Society in 2022 to buy a home following their move to the UK from overseas. They’re unhappy that Skipton insisted they convert the entire net sales proceeds of their overseas home i... (3 pages)View decision -
Decision Reference DRN-4376121
12 Feb 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4376121 The complaint Mr O complains that Volkswagen Financial Services (UK) Limited trading as Skoda Financial Services (SFS) should have advised him earlier that he could reduce his mileage on his Contract Hire Agreement. He would like a refund of £3545.28 to reflect what he says he ... (2 pages)View decision -
Decision Reference DRN-4615362
12 Feb 2024 Paragon Bank Plc UpheldBanking and PaymentsDRN-4615362 The complaint Mr M complains about Paragon Bank Plc’s delays when rejecting his ISA and returning his funds. What happened I issued my provisional decision on 13 December 2023, and this is what I said: I’ve considered the relevant information about this complaint. Based on what... (6 pages)View decision -
Decision Reference DRN-4552241
12 Feb 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4552241 The complaint Mr T complains about Highway Insurance Company Limited’s handling of his home insurance (contents) claim. Highway is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Highway has accepted it is accountab... (5 pages)View decision -
Decision Reference DRN-4614193
12 Feb 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4614193 The complaint A company which I’ll refer to as ‘T’ complains that Barclays Bank Plc gave them misleading information about the fees it would apply to international transactions when providing merchant services. The complaint is brought on T’s behalf by their director, Mr T. Wha... (4 pages)View decision -
Decision Reference DRN-4611566
12 Feb 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4611566 The complaint Ms B complains that Tesco Personal Finance PLC, trading as Tesco Bank, treated her unfairly regarding a dispute about a transaction to get her out of a timeshare. What happened In March 2020 Ms B entered a contract where she had to pay £8... (10 pages)View decision -
Decision Reference DRN-4221350
12 Feb 2024 Allianz Insurance Plc UpheldInsuranceDRN-4221350 The complaint Mr F complains about the settlement offered by Allianz Insurance Plc after a claim was made under a commercial insurance policy, as well as delays. What happened Mr F holds a commercial insurance policy with Allianz. This covers a number of properties on a site, i... (6 pages)View decision
