We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
-
Decision Reference DRN-4340350
8 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4340350 The complaint Mr E is a sole trader. He complains that he lost access to his Barclays Bank UK Plc business bank account, and then had to spend hours on the phone sorting the problem out. What happened Mr E told us: In July 2022, he was a longstanding customer of Barclays. Some... (3 pages)View decision -
Decision Reference DRN-4284114
8 Sep 2023 British Gas Insurance Limited UpheldInsuranceDRN-4284114 The complaint Mr P has complained about the service provided under his boiler and central heating insurance policy with British Gas Insurance Limited. What happened Mr P held the policy with British Gas covering the boiler, central heating plumbing and drainage of a rental prop... (5 pages)View decision -
Decision Reference DRN-4339134
8 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4339134 The complaint Mr S, who is represented by a third party, complains that Everyday Lending Limited, trading as GeorgeBanco.com (‘George Banco’), was irresponsible in its lending to him. What happened Mr S was provided with three fixed sum loan agreements, each of them taken as a ... (3 pages)View decision -
Decision Reference DRN-4327621
8 Sep 2023 Leeds Building Society UpheldMortgagesDRN-4327621 The complaint Mr O complains that Leeds Building Society would not allow him to switch part of his mortgage to a new interest rate product. What happened In 2008, Mr O took out a buy-to-let interest only mortgage of £80,000 with Leeds (part 1). The interest rate tracked the Ban... (5 pages)View decision -
Decision Reference DRN-4255819
8 Sep 2023 QIC Europe Ltd UpheldInsuranceDRN-4255819 The complaint Mr T complains that QIC Europe Ltd unfairly declined his claim on his car insurance policy. What happened Mr T was driving along a small country lane following other cars. When driving down the lane Mr T said the lane went around a bend and there was then a ford i... (3 pages)View decision -
Decision Reference DRN-4149794
8 Sep 2023 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-4149794 The complaint Mr B has complained about ATLANTA 1 INSURANCE SERVICES LIMITED (trading as Be Wiser). He isn’t happy about the telematics box it provided as part of his motor insurance policy. For ease of reading any reference to ATLANTA includes its agents. What happened Mr B ha... (2 pages)View decision -
Decision Reference DRN-4075379
8 Sep 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4075379 The complaint Mr H complains that America Express Services Europe Limited closed his account without giving a reason. He would like the account and his loyalty points reinstated or monetary compensation for the lost points. What happened Mr H had an account with Amex. His previ... (4 pages)View decision -
Decision Reference DRN-4091252
8 Sep 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4091252 The complaint Mr G complains Epayments Systems Ltd (“Epayments”) blocked his account and withheld the funds held in it. Mr G also complains that an appointed representative of Epayments, Digital Securities Exchange Limited (“DSX”) withheld his funds in its e-wallet. Mr G says E... (3 pages)View decision -
Decision Reference DRN-4340062
8 Sep 2023 AWP P&C SA UpheldInsuranceDRN-4340062 The complaint Mrs P and Mrs P complain about AWP P&C SA’s (“AWP”) handling of their claim under their home emergency insurance policy. For ease of reading, I’ll refer to all actions taken, or comments made, by either of the policyholders as “Mrs P”. What happened Mrs P says... (5 pages)View decision -
Decision Reference DRN-4340123
8 Sep 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4340123 The complaint Mrs F complains about the way Sainsbury’s Bank Plc (‘SB’) handled her claim. What happened The facts of this case are well known to the parties so I will cover them briefly here and focus on giving reasons for my decision. Mrs F paid for an insurance product price... (3 pages)View decision
