We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4590856
8 Feb 2024 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-4590856 The complaint Mr J complains that Chequers Wealth Management Limited (‘CWM’) gave him unsuitable advice to transfer the benefits from his defined benefit (DB) occupational pension scheme to a self-invested personal pension (‘SIPP’). He believes he has suffered a financial loss ... (5 pages)View decision -
Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4511733
8 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4511733 The complaint W, a limited company, complains that Bank of Scotland plc (BOS) unfairly refused to remove a block from its account. Mr R brings this complaint on W’s behalf. What happened W holds a business current account with BOS. In July 2022, W informed BOS that it wanted to... (5 pages)View decision -
Decision Reference DRN-4574581
8 Feb 2024 Glasgow Credit Union Ltd UpheldConsumer CreditDRN-4574581 The complaint Mr G says Glasgow Credit Union Ltd lent irresponsibly when providing him with a loan in 2019. What happened In January 2019, Glasgow Credit Union loaned Mr G £21,000 over an 84-month term. The purpose of the loan was to consolidate Mr G’s existing debts. The inter... (3 pages)View decision -
Decision Reference DRN-4534401
8 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534401 The complaint Miss O complains that Clydesdale Bank Plc trading as Virgin Money unfairly reported a default on her credit card account. Miss O wants Virgin Money to remove the default. What happened Miss O was experiencing financial difficulties and could not keep up with her c... (3 pages)View decision -
Decision Reference DRN-4604516
8 Feb 2024 State Bank Of India (UK) Limited UpheldInvestmentsDRN-4604516 The complaint Mr K has complained about State Bank of India (UK) Limited (SBI). He said SBI was responsible for a delay in an ISA transfer. He said he has been financially disadvantaged by this and would like SBI to compensate him. What happened Mr K held a cash ISA with SBI. ... (4 pages)View decision -
Decision Reference DRN-4392036
8 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4392036 The complaint Mrs M complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In November 2019, Mrs M saw an adver... (4 pages)View decision -
Decision Reference DRN-4476438
8 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4476438 The complaint Mr Q complains about the way that Admiral Insurance (Gibraltar) Limited has handled a claim he made on a home insurance policy. All references to Admiral include the actions of the agents acting on its behalf. What happened In September 2022, Mr Q made a claim on ... (3 pages)View decision -
Decision Reference DRN-4596846
8 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4596846 The complaint (Although Mrs S and Mr S brought this complaint to us jointly, only Mr S was involved in most of the significant events. So, where relevant, I have referred to him alone). Mrs S and Mr S hold a joint current account with National Westminster Bank Plc. During Janua... (4 pages)View decision -
Decision Reference DRN-4561580
8 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4561580 The complaint Ms P is unhappy with what Royal & Sun Alliance Insurance Limited did following a claim she made on her legal expenses insurance policy. What happened Ms P was involved in a number of motor accidents. She sought assistance on her policy with RSA to claim damage... (3 pages)View decision
