We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4608397
8 Feb 2024 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4608397 The complaint Mr and Mrs C’s complaint is about their re-mortgage application with The Royal Bank of Scotland Plc (RBS). They believe the application was mishandled and so they couldn’t complete before the mortgage offer expired. This meant they ended up with a higher interest ... (5 pages)View decision -
Decision Reference DRN-4382685
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4382685 The complaint Mr S complains that Lloyds Bank PLC (Lloyds) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4546248
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546248 The complaint Mr F is the owner and director of a business that I’ll refer to as ‘F’, a limited company which held a corporate General Investment Account (GIA). F complained that £200 compensation from Interactive Investor Services Limited (‘IISL’) was inadequate to redress fin... (5 pages)View decision -
Decision Reference DRN-4606835
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4606835 The complaint Mr J complains about how Barclays Bank UK PLC responded to his claim. What happened The parties are familiar with the background details of this complaint so I will only summarise them here. Mr J is unhappy with a cycling trip he booked from an organisation (‘the ... (6 pages)View decision -
Decision Reference DRN-4546257
7 Feb 2024 Evelyn Partners Financial Planning Limited UpheldInvestmentsDRN-4546257 The complaint Mr F is the owner and director of a business that I’ll refer to as F, a limited company which held a corporate General Investment Account (GIA). F complains that an offer of £500 compensation from Evelyn Partners Financial Planning Limited (‘EP’) is inadequate to ... (6 pages)View decision -
Decision Reference DRN-4349286
7 Feb 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4349286 The complaint Miss M complains about how Hitachi Capital (UK) Plc, trading as Hitachi Personal Finance, handled her claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a defective conservatory. What happened In February 2020 Miss M entered int... (3 pages)View decision -
Decision Reference DRN-4546254
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546254 The complaint Mr F complained about delays and poor communication that occurred during the process of transferring various investments from his previous provider (whom I’ll refer to as T) to Interactive Investor Services Limited.(‘IISL’). He doesn’t feel that the £200 compensat... (7 pages)View decision -
Decision Reference DRN-4607709
7 Feb 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-4607709 The complaint B has complained about HCC International Insurance Company Plc’s decision to turn down its claim under its Residential Property Insurance policy for damage caused to a flat it owns by an escape of water. B is represented by Miss C and Mr C. I mistakenly referred t... (3 pages)View decision -
Decision Reference DRN-4360464
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4360464 The complaint Mr H complains that Lloyds Bank PLC blocked his account. He would like an explanation and compensation. What happened Mr H had an account with Lloyds which he opened in August 2022. Mr H received a payment into his account of £27,000 on 29 September 2022. Lloyds c... (3 pages)View decision -
Decision Reference DRN-4607912
7 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4607912 The complaint Mr S and Mrs S complain that Barclays Bank UK PLC didn’t remove its charge when they repaid their mortgage. They say this delayed a recent sale of the property. Mr and Mrs S ask for compensation for financial loss and their worry and stress. What happened Mr and M... (2 pages)View decision
