We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-4609841
8 Feb 2024 Protector Insurance UK UpheldInsuranceDRN-4609841 The complaint Miss A complains about Protector Insurance UK’s (Protector) handling of a claim made under an insurance policy which covers her leasehold property. Where I’ve referred to Protector throughout, this also includes any actions and communication by agents appointed by... (3 pages)View decision -
Decision Reference DRN-4608813
8 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4608813 The complaint Mr H has complained Barclays Bank UK PLC changed the personal details on his account on the say-so of a fraudster and then provided inadequate compensation. What happened On 13 September 2022, someone called Barclays pretending they were Mr H. They were able to ch... (2 pages)View decision -
Decision Reference DRN-4502344
8 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4502344 The complaint Mr A has complained Nationwide Building Society did little to help him when he asked them to apply a gambling block to his card in May 2023. What happened Mr A called Nationwide in May 2023 to ask them to apply a gambling block to his transactions. Their systems w... (3 pages)View decision -
Decision Reference DRN-4609005
8 Feb 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4609005 The complaint Mr P complains that NewDay Ltd trading as Pulse didn’t provide him the service it should have when he wanted to make a balance transfer from his NewDay credit card. What happened Mr P had a credit card with a 0% APR that was moved to a Pulse card managed by NewDay... (3 pages)View decision -
Decision Reference DRN-4590856
8 Feb 2024 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-4590856 The complaint Mr J complains that Chequers Wealth Management Limited (‘CWM’) gave him unsuitable advice to transfer the benefits from his defined benefit (DB) occupational pension scheme to a self-invested personal pension (‘SIPP’). He believes he has suffered a financial loss ... (5 pages)View decision -
Decision Reference DRN-4243154
8 Feb 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4243154 The complaint Mrs B complains that Wise Payments Limited won’t refund the money she lost to an investment scam. Mrs B is represented by a third party, but for ease of reading, I’ll treat all submissions as having come from her. What happened The details of this complaint are we... (3 pages)View decision -
Decision Reference DRN-4511733
8 Feb 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4511733 The complaint W, a limited company, complains that Bank of Scotland plc (BOS) unfairly refused to remove a block from its account. Mr R brings this complaint on W’s behalf. What happened W holds a business current account with BOS. In July 2022, W informed BOS that it wanted to... (5 pages)View decision -
Decision Reference DRN-4574581
8 Feb 2024 Glasgow Credit Union Ltd UpheldConsumer CreditDRN-4574581 The complaint Mr G says Glasgow Credit Union Ltd lent irresponsibly when providing him with a loan in 2019. What happened In January 2019, Glasgow Credit Union loaned Mr G £21,000 over an 84-month term. The purpose of the loan was to consolidate Mr G’s existing debts. The inter... (3 pages)View decision -
Decision Reference DRN-4534401
8 Feb 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4534401 The complaint Miss O complains that Clydesdale Bank Plc trading as Virgin Money unfairly reported a default on her credit card account. Miss O wants Virgin Money to remove the default. What happened Miss O was experiencing financial difficulties and could not keep up with her c... (3 pages)View decision -
Decision Reference DRN-4604516
8 Feb 2024 State Bank Of India (UK) Limited UpheldInvestmentsDRN-4604516 The complaint Mr K has complained about State Bank of India (UK) Limited (SBI). He said SBI was responsible for a delay in an ISA transfer. He said he has been financially disadvantaged by this and would like SBI to compensate him. What happened Mr K held a cash ISA with SBI. ... (4 pages)View decision
