We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4392036
8 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4392036 The complaint Mrs M complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In November 2019, Mrs M saw an adver... (4 pages)View decision -
Decision Reference DRN-4476438
8 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4476438 The complaint Mr Q complains about the way that Admiral Insurance (Gibraltar) Limited has handled a claim he made on a home insurance policy. All references to Admiral include the actions of the agents acting on its behalf. What happened In September 2022, Mr Q made a claim on ... (3 pages)View decision -
Decision Reference DRN-4596846
8 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4596846 The complaint (Although Mrs S and Mr S brought this complaint to us jointly, only Mr S was involved in most of the significant events. So, where relevant, I have referred to him alone). Mrs S and Mr S hold a joint current account with National Westminster Bank Plc. During Janua... (4 pages)View decision -
Decision Reference DRN-4561580
8 Feb 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4561580 The complaint Ms P is unhappy with what Royal & Sun Alliance Insurance Limited did following a claim she made on her legal expenses insurance policy. What happened Ms P was involved in a number of motor accidents. She sought assistance on her policy with RSA to claim damage... (3 pages)View decision -
Decision Reference DRN-4608494
8 Feb 2024 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-4608494 The complaint Mr B complains that the endowment savings plan he was sold by Sun Life Assurance Company of Canada (U.K.) Limited trading as Sun Life Financial of Canada (‘Sun Life’) in 1992 was unsuitable for him and he’s suffered a loss as a result. What happened I issued my pr... (5 pages)View decision -
Decision Reference DRN-4608183
8 Feb 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4608183 The complaint Mr C has complained about AXA Insurance UK Plc’s decision to turn down his claim under his Property Investment Protection Plan insurance policy for damage to his flat caused by an escape of water. What happened Mr C has said he was told by his tenant that there wa... (3 pages)View decision -
Decision Reference DRN-4608456
8 Feb 2024 Frenkel Topping Limited UpheldInvestmentsDRN-4608456 The complaint Mr and Mrs K, and Mr A, as trustees of the R Trust, complain about information provided by Frenkel Topping Limited when the trust attempted to encash funds in a general investment account (GIA) held within the trust. They complain that they weren’t provided with c... (4 pages)View decision -
Decision Reference DRN-4398600
8 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4398600 The complaint Mr M complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting his Self Invested Personal Pension (‘SIPP’) application. Mr M says this has resulted in him suffering a substantial loss to his pension funds. Opti... (44 pages)View decision -
Decision Reference DRN-4608448
8 Feb 2024 esure Insurance Limited UpheldInsuranceDRN-4608448 The complaint Mr and Mrs C complain that esure Insurance Limited (Esure) declined a subsidence damage claim made under their home insurance policy. What happened Mr and Mrs C have a home insurance policy underwritten by Esure. Mr and Mrs C discovered their conservatory was pull... (4 pages)View decision -
Decision Reference DRN-4607669
8 Feb 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4607669 The complaint Mrs S has complained about the amount paid in settlement of her claim under her Motor Insurance policy with Acromas Insurance Company Limited. She’s also unhappy about the service she received from Acromas on the claim. The service provided on Mrs S’s claim was pr... (3 pages)View decision
