We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-4606300
8 Feb 2024 PDL Finance Limited UpheldConsumer CreditDRN-4606300 The complaint Mr L complained that PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave him loans he couldn’t afford to repay and the correct checks weren’t conducted before it lent. What happened A summary of Mr L’s borrowing can be found in the table below; loan number... (5 pages)View decision -
Decision Reference DRN-4606221
8 Feb 2024 Gain Credit LLC UpheldConsumer CreditDRN-4606221 The complaint Miss M complains, through a representative, that Gain Credit LLC trading as Lending Stream (“Lending Stream”) provided her with loans without carrying out sufficient affordability checks. What happened A summary of Miss M’s borrowing can be found in the table belo... (6 pages)View decision -
Decision Reference DRN-4164301
8 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4164301 The complaint Miss D complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost in a scam. What happened Miss D says that her brother received a call on 7 July 2022 which he now knows followed a fake message from a delivery company. The caller told Miss D’s brother... (4 pages)View decision -
Decision Reference DRN-4608400
8 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4608400 Complaint Mr N has complained that National Westminster Bank Plc (“NatWest”) unfairly continued allowing him to continue using an overdraft it shouldn’t have provided him with in the first place. Background One of our investigators looked at Mr N’s complaint and she thought tha... (5 pages)View decision -
Decision Reference DRN-4608397
8 Feb 2024 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4608397 The complaint Mr and Mrs C’s complaint is about their re-mortgage application with The Royal Bank of Scotland Plc (RBS). They believe the application was mishandled and so they couldn’t complete before the mortgage offer expired. This meant they ended up with a higher interest ... (5 pages)View decision -
Decision Reference DRN-4382685
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4382685 The complaint Mr S complains that Lloyds Bank PLC (Lloyds) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4546248
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546248 The complaint Mr F is the owner and director of a business that I’ll refer to as ‘F’, a limited company which held a corporate General Investment Account (GIA). F complained that £200 compensation from Interactive Investor Services Limited (‘IISL’) was inadequate to redress fin... (5 pages)View decision -
Decision Reference DRN-4606835
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4606835 The complaint Mr J complains about how Barclays Bank UK PLC responded to his claim. What happened The parties are familiar with the background details of this complaint so I will only summarise them here. Mr J is unhappy with a cycling trip he booked from an organisation (‘the ... (6 pages)View decision -
Decision Reference DRN-4546257
7 Feb 2024 Evelyn Partners Financial Planning Limited UpheldInvestmentsDRN-4546257 The complaint Mr F is the owner and director of a business that I’ll refer to as F, a limited company which held a corporate General Investment Account (GIA). F complains that an offer of £500 compensation from Evelyn Partners Financial Planning Limited (‘EP’) is inadequate to ... (6 pages)View decision -
Decision Reference DRN-4349286
7 Feb 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4349286 The complaint Miss M complains about how Hitachi Capital (UK) Plc, trading as Hitachi Personal Finance, handled her claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a defective conservatory. What happened In February 2020 Miss M entered int... (3 pages)View decision
