We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3673410
10 Oct 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3673410 The complaint Mr B complains about the advice given by Inspirational Financial Management Ltd (‘IFM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension arrangement. He says the advice was unsui... (7 pages)View decision -
Decision Reference DRN-4353961
10 Oct 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4353961 The complaint Ms L and Mr T have complained that Astrenska Insurance Limited declined a claim they made on their multi-trip annual travel insurance policy after their flight was cancelled due to poor weather. What happened Ms L and Mr T were booked on an outbound flight to Fran... (3 pages)View decision -
Decision Reference DRN-4233750
10 Oct 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4233750 The complaint Mrs K is complaining that she’s out of pocket after she tried to contact Atlanta Insurance Intermediaries Limited (Atlanta) to claim through her car insurance policy after she was involved in a non-fault accident. What happened In May 2022 Mrs K’s car was damaged ... (4 pages)View decision -
Decision Reference DRN-4017980
10 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4017980 The complaint Mr J complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-4293740
10 Oct 2023 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4293740 The complaint Mr H, through a representative, says Oplo PL Ltd irresponsibly lent to him. What happened Mr H took out a loan for £10,000 over 54 months on 5 July 2019. The monthly repayments were £323.19 and the total repayable was £17,452.26. Mr H says proper checks were not c... (3 pages)View decision -
Decision Reference DRN-4379388
10 Oct 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4379388 The complaint Mr A complains about poor service from Monzo Bank Ltd when he requested blocks on transactions linked to his gambling addiction. He said this led him to spend £1,839 on a gambling platform. What happened I set out the background to Mr A’s complaint in my provision... (5 pages)View decision -
Decision Reference DRN-4386216
10 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4386216 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (43 pages)View decision -
Decision Reference DRN-4390879
10 Oct 2023 Wakam UpheldInsuranceDRN-4390879 The complaint Miss S complains that Wakam unfairly declined her claim for theft of personal possessions from her car. What happened Miss S had buildings and contents insurance underwritten by Wakam. She claimed under the personal possessions section of her policy after her belo... (5 pages)View decision -
Decision Reference DRN-4283536
10 Oct 2023 BISL Limited UpheldInsuranceDRN-4283536 The complaint Mr F has complained that his premium didn’t reduce as expected once a claim under his car insurance policy had been closed on a non-fault basis. BISL Limited is the broker responsible for arranging the policy. What happened Mr F renewed his car insurance policy th... (2 pages)View decision -
Decision Reference DRN-4391883
10 Oct 2023 FMG Support (FIM) Ltd UpheldInsuranceDRN-4391883 The complaint Mr K complains on behalf of a limited company “L” about how FMG Support (FIM) Ltd (“FMG”) handled a claim under a motor insurance policy. What happened L had a motor insurance policy arranged through a broker, who I’ll refer to as C, protecting a van which was use... (2 pages)View decision
