We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4546254
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546254 The complaint Mr F complained about delays and poor communication that occurred during the process of transferring various investments from his previous provider (whom I’ll refer to as T) to Interactive Investor Services Limited.(‘IISL’). He doesn’t feel that the £200 compensat... (7 pages)View decision -
Decision Reference DRN-4607709
7 Feb 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-4607709 The complaint B has complained about HCC International Insurance Company Plc’s decision to turn down its claim under its Residential Property Insurance policy for damage caused to a flat it owns by an escape of water. B is represented by Miss C and Mr C. I mistakenly referred t... (3 pages)View decision -
Decision Reference DRN-4360464
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4360464 The complaint Mr H complains that Lloyds Bank PLC blocked his account. He would like an explanation and compensation. What happened Mr H had an account with Lloyds which he opened in August 2022. Mr H received a payment into his account of £27,000 on 29 September 2022. Lloyds c... (3 pages)View decision -
Decision Reference DRN-4607912
7 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4607912 The complaint Mr S and Mrs S complain that Barclays Bank UK PLC didn’t remove its charge when they repaid their mortgage. They say this delayed a recent sale of the property. Mr and Mrs S ask for compensation for financial loss and their worry and stress. What happened Mr and M... (2 pages)View decision -
Decision Reference DRN-4546262
7 Feb 2024 Evelyn Partners Financial Planning Limited UpheldInvestmentsDRN-4546262 The complaint Mr F complained that an offer of £500 compensation from Evelyn Partners Financial Planning Limited (‘EP’) was inadequate to reflect delays it was responsible for during the process of transferring various investments to another financial services business (whom I’... (8 pages)View decision -
Decision Reference DRN-4552520
7 Feb 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4552520 The complaint Mr A complains that ReAssure Limited has mismanaged his personal pension policy (PPP). What happened Mr A says that in 1998, a financial advisor employed by Legal & General Assurance Society (L&G) visited his house several times to advise him on making con... (6 pages)View decision -
Decision Reference DRN-4354665
7 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4354665 The complaint Mr S complains that Monzo Bank Ltd have unfairly taken £1,800 from him that was reported as fraudulent. He’d like the funds returned to him. What happened Mr S held an account with Monzo. In January 2023 he transferred in £1,800 from an account he held with an e-m... (3 pages)View decision -
Decision Reference DRN-4580493
7 Feb 2024 Astrenska Insurance Limited UpheldInsuranceDRN-4580493 The complaint Miss F and Mr M complain that Astrenska Insurance Limited, trading as Collinson Insurance, declined their claim against their travel insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in ... (3 pages)View decision -
Decision Reference DRN-4403152
7 Feb 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4403152 The complaint Mr R complains that Tandem Personal Loans Ltd, trading as Oplo Personal Loans Ltd (“Oplo”) agreed to give him a loan he couldn’t afford to repay. What happened In September 2022 Mr R took out a personal loan with Oplo. Oplo says the stated purpose was home improve... (3 pages)View decision -
Decision Reference DRN-4586224
7 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4586224 The complaint Mrs and Mr C have complained that Advantage Insurance Company Limited (’Advantage’) unfairly increased their premiums under their home insurance policy. For the avoidance of doubt. I refer to Mrs C in the body of the decision below as she was the primary contact i... (4 pages)View decision
