We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
-
Decision Reference DRN-4594392
7 Feb 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4594392 The complaint Mrs W is unhappy with the way in which Inter Partner Assistance SA (‘IPA’) handled a claim made on her travel insurance policy (‘the policy’). What happened Mrs W made a claim on the policy after her phone and phone accessories were stolen whilst abroad. Mrs W mad... (2 pages)View decision -
Decision Reference DRN-4606992
7 Feb 2024 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4606992 The complaint Mr H complains about problems he’s had when trying to redeem a mortgage he holds with The Mortgage Works (UK) Plc (TMW). What happened Mr H requested a redemption statement for his TMW mortgage which was sent to him on 29 December 2022. Mr H emailed TMW to say he’... (3 pages)View decision -
Decision Reference DRN-4604135
7 Feb 2024 AFH Independent Financial Services Limited UpheldInvestmentsDRN-4604135 The complaint S complains that AFH Independent Financial Services Limited (“AFH”) hasn’t carried out a review of its investments since it took responsibility for them in 2013 but has charged an annual fee. And it says there was a fund switch in 2018 which resulted in investment... (5 pages)View decision -
Decision Reference DRN-4584471
7 Feb 2024 PSP Wealth Management Ltd UpheldInvestmentsDRN-4584471 The complaint Mr and Mrs G complain that they received unsuitable investment advice from PSP Wealth Management Ltd (PSP) in November 2012. In particular, they felt it exposed them to too much risk and their future needs and circumstances weren’t considered. Mr and Mrs G are bei... (7 pages)View decision -
Decision Reference DRN-4487597
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4487597 The complaint Mr I complains that HSBC Bank Plc (‘HSBC’) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr I throughout this decision. What happened The background to this complain... (7 pages)View decision -
Decision Reference DRN-4607310
7 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4607310 The complaint Mr T complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting Mr T’s application for a Self-Invested Personal Pension (SIPP). Mr T complains that L&C failed to identify that the proposed investment to be hel... (42 pages)View decision -
Decision Reference DRN-4550623
7 Feb 2024 HDI Global Specialty SE UpheldInsuranceDRN-4550623 The complaint Mr I is unhappy with the service provided by HDI Global Specialty SE (HDI) following a claim on his home insurance policy. HDI is the underwriter of this policy. Part of this complaint concerns the actions of the agents involved in the claim. HDI has accepted it i... (7 pages)View decision -
Decision Reference DRN-4547185
7 Feb 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4547185 The complaint Mr P complains that credit limit increases offered by Capital One (Europe) plc, and a second credit card it lent him, were unaffordable. What happened Mr P took out a credit card with Capital One in November 2018, with an initial credit limit of £1,000. In Februar... (4 pages)View decision -
Decision Reference DRN-4366903
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4366903 The complaint Mr H complains that Barclays Bank UK PLC closed his accounts without notice. What happened Mr H had an account with Barclays. In February 2023, Barclays wrote to Mr H to say that it had decided to immediately close his account. Mr H says the first he knew about th... (2 pages)View decision -
Decision Reference DRN-4271062
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4271062 The complaint Miss N complains that HSBC UK Bank Plc didn’t do enough to prevent the loss she suffered when she sent money to an HSBC account as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a ... (3 pages)View decision
