We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4390700
10 Oct 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4390700 Complaint Miss N has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable and therefore shouldn’t have been provided to her in the first place. Background L2G provided Miss N with a loan for £800 in June 2022. This loan had an A... (3 pages)View decision -
Decision Reference DRN-4390371
10 Oct 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4390371 Complaint Miss H has complained about loans Loans 2 Go Limited (“L2G”) provided to her. She says the loans were unaffordable. Background L2G initially provided Miss H with a loan for £500 in May 2021. This loan had an APR of 1,013.2% and an 18-month term. This meant that the to... (3 pages)View decision -
Decision Reference DRN-4152830
9 Oct 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4152830 The complaint Miss R complains about how Loans 2 Go Limited treated her when she fell into financial difficulties, and about how much interest she was charged on her loan. What happened In December 2019 Miss R took out a regulated, unsecured fixed sum loan for £650. The APR was... (3 pages)View decision -
Decision Reference DRN-4390624
9 Oct 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4390624 The complaint Mr H complains that Accredited Insurance (Europe) Limited unfairly declined his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in September 2016. Mr H acquired the car in late March 201... (4 pages)View decision -
Decision Reference DRN-4099631
9 Oct 2023 Nationwide Building Society UpheldInvestmentsDRN-4099631 The complaint Mr S has complained about delays and misinformation given to him by Nationwide Building Society (Nationwide) at the time of maturity for his child trust fund (CTF). What happened Mr S’ CTF matured in February 2022, as he turned 18 years-old. Prior to this, he was ... (2 pages)View decision -
Decision Reference DRN-4390864
9 Oct 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4390864 The complaint Mr E has complained that HSBC UK Bank Plc (trading as first direct) won’t refund the money he lost after falling victim to a scam. What happened Mr E was invited to a group on an instant messaging app. It focused on investments, run by someone who claimed to be af... (4 pages)View decision -
Decision Reference DRN-4332193
9 Oct 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4332193 The complaint Miss M complained that Royal & Sun Alliance insurance Limited failed to repair her Motability car in a timely fashion under her motor insurance whilst noting the alternative car wasn’t suitable and it failed to communicate with her effectively. What happened M... (2 pages)View decision -
Decision Reference DRN-4388894
9 Oct 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4388894 The complaint Mrs G complains about the way Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance has dealt with a claim she made to it in relation to replacement doors and windows supplied and fitted by a third party “C”. Novuna provided finance for the work and Mrs ... (6 pages)View decision -
Decision Reference DRN-4263799
9 Oct 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4263799 The complaint Mrs J complains that the car she acquired through a hire purchase agreement with Specialist Motor Finance Limited (SMF) wasn’t of satisfactory quality. She wants to reject the car. What happened In November 2022, Mrs J entered into a hire purchase agreement with S... (3 pages)View decision -
Decision Reference DRN-4268605
9 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4268605 The complaint Mr S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Jack... (43 pages)View decision
