We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4401710
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4401710 The complaint Mr B and Ms M are unhappy that HSBC UK Bank Plc won’t reimburse them for money they lost as a result of a scam. What happened In April 2021 Mr B became friends with someone in an online hobby forum he frequented. He began to talk about investing with this person, ... (7 pages)View decision -
Decision Reference DRN-4604524
7 Feb 2024 Commsave Credit Union Limited UpheldConsumer CreditDRN-4604524 Complaint Mr M has complained that Commsave Credit Union Limited (“Commsave”) provided him with unaffordable loans. He says the loans were unaffordable because of a gambling addiction. Background Commsave provided Mr M with a total of ten loans. Mr M’s borrowing history with Co... (7 pages)View decision -
Decision Reference DRN-4597373
6 Feb 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4597373 The complaint Mr A says American Express Services Europe Limited (AESEL) treated him unfairly in relation to his credit card account. What happened Essentially, Mr A asked AESEL to transfer a £15 credit on his account to another account. The transfer was unsuccessful and Mr A s... (3 pages)View decision -
Decision Reference DRN-4428808
6 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4428808 The complaint Mr D complains about Monzo Bank Ltd’s handling of his chargeback dispute about the non- delivery of his purchase of a pair of running shoes. What happened In September 2022 Mr D purchased some running shoes online, and paid £72.57 for them with his Monzo Bank debi... (3 pages)View decision -
Decision Reference DRN-4591852
6 Feb 2024 Vodafone Limited UpheldConsumer CreditDRN-4591852 The complaint Mr S has complained about the quality of a phone he bought using a fixed sum loan agreement with Vodafone Limited. What happened The circumstances of the complaint are well known so I’m not going to go over everything again in detail. But, in summary, in July 2022... (4 pages)View decision -
Decision Reference DRN-4589520
6 Feb 2024 Paysafe Financial Services Limited UpheldBanking and PaymentsDRN-4589520 The complaint Mr E complains that Paysafe Financial Services Limited trading as Neteller, blocked his account and returned funds to source. He would like his money back and compensation. What happened The facts which led to Mr E bringing his complaint to our service are well kn... (4 pages)View decision -
Decision Reference DRN-4536242
6 Feb 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4536242 The complaint Mrs Y complains TSB Bank PLC (“TSB”) has refused to refund her for transactions on her account she says she didn’t authorise. What happened Mrs Y says she didn’t authorise two payments from her account totalling £84.16 and she doesn’t recognise the company that de... (2 pages)View decision -
Decision Reference DRN-4604775
6 Feb 2024 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4604775 The complaint Mr C complains that Creation Financial Services Limited (Creation) lent to him irresponsibly. What happened Mr C applied for a credit card from Creation in February 2020 and it was agreed with a limit of £7,500. In July 2021, Creation increased the limit to £9,000... (5 pages)View decision -
Decision Reference DRN-4581370
6 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4581370 The complaint Miss M has complained that Lloyds Bank PLC (Lloyds) provided her with an overdraft without doing the right affordability checks. She says the overdraft was unaffordable and has asked for all interest and charges incurred on the overdraft to be refunded. What happe... (4 pages)View decision -
Decision Reference DRN-4508008
6 Feb 2024 Quidie Limited UpheldConsumer CreditDRN-4508008 The complaint Mr B complains that Quidie Limited trading as Fernovo (Fernovo) gave him loans he couldn't afford to repay putting him further into a debt spiral. What happened I set out the background to this complaint and my initial findings in my provisional decision date... (6 pages)View decision
