We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4389394
9 Oct 2023 Clear Score Technology Limited UpheldConsumer CreditDRN-4389394 The complaint Mr L complains about the way that Clear Score Technology Limited (Clear Score) handled and displayed his credit information. Mr L wants Clear Score to pay more compensation than it’s offered so far. What happened Mr L complained to Clear Score after his name and a... (3 pages)View decision -
Decision Reference DRN-4139295
9 Oct 2023 Secure Trust Bank Plc UpheldConsumer CreditDRN-4139295 The complaint Mr T has complained about the quality of a car he acquired under a hire purchase agreement with Secure Trust Bank PLC trading as V12 Vehicle Finance (V12). What happened On 20 April 2022 Mr T acquired a used hybrid car under a hire purchase agreement with V12. The... (6 pages)View decision -
Decision Reference DRN-3631926
9 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3631926 The complaint Mr H complains about the advice David Stock & Co Limited (‘DSC’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believ... (11 pages)View decision -
Decision Reference DRN-4356429
9 Oct 2023 Black Horse Limited UpheldConsumer CreditDRN-4356429 The complaint Ms F has made a complaint through a third-party professional representative. Ms F’s complaint is that Black Horse Limited (“BH”) entered into a car finance agreement she couldn’t afford in 2018. Ms F also complains that BH paid commission to the broker and that co... (2 pages)View decision -
Decision Reference DRN-4388801
9 Oct 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4388801 The complaint Ms F complains that Blue Motor Finance Ltd (‘Blue’) provided her fiancé for a car when it shouldn’t have. She says she was struggling financially and couldn’t afford the repayments. Ms F also complains that Blue paid commission to the car dealer and didn’t make he... (4 pages)View decision -
Decision Reference DRN-4138541
9 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4138541 The complaint Mr C complains Admiral Insurance (Gibraltar) Limited hasn’t offered a fair value for his car following an accident which led to it being written off. He’s also unhappy his car was sold before the settlement was agreed. What happened The details of the claim are we... (3 pages)View decision -
Decision Reference DRN-4268167
9 Oct 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4268167 The complaint Mr S complained about how Fortegra Europe Insurance Company Ltd (Fortegra) dealt with a claim under a furniture warranty. What happened Mr S contacted Fortegra to make a claim when his sofa was damaged. Fortegra tried to repair the sofa but was unable to do so. It... (2 pages)View decision -
Decision Reference DRN-4367844
9 Oct 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInsuranceDRN-4367844 The complaint Mr C has complained that Sun Life Assurance Company of Canada (U.K.) Limited (‘Sun life’) has delayed in paying his claim and provided incorrect and misleading information about the amount and benefits payable. What happened Mr C had income protection, critical il... (2 pages)View decision -
Decision Reference DRN-4346893
9 Oct 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4346893 The complaint Mr B and Miss F complain about how Astrenska Insurance Limited trading as Collinson Insurance (“Astrenska”) dealt with a claim they made on their travel insurance policy. What happened Mr B took out travel insurance in June 2022 prior to a family holi... (3 pages)View decision -
Decision Reference DRN-4379293
9 Oct 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4379293 The complaint Mr F complains about Casualty & General Insurance Company (Europe) Ltd (CG) declining a claim and making deductions under his pet insurance policy for treatment of his dog. References to CG include their agents who administer the policy. What happened Mr F too... (5 pages)View decision
