We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4281848
9 Oct 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4281848 The complaint Miss B complains about how her insurer, Royal & Sun Alliance Insurance Limited trading as More Th>n (More Th>n), handled a claim under her motor insurance policy following the theft of the catalytic converter from her vehicle. Any reference to More Th>... (3 pages)View decision -
Decision Reference DRN-4293662
9 Oct 2023 esure Insurance Limited UpheldInsuranceDRN-4293662 The complaint Mr R complains that esure Insurance Limited has delayed repairing his car following a glass claim on his motor insurance policy. What happened Mr R made a claim on his policy for a replacement rear window. esure was unable to source a replacement. And, four month... (2 pages)View decision -
Decision Reference DRN-4365090
9 Oct 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4365090 The complaint Mr S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans he couldn’t afford to repay. What happened Mr S was granted three loans and I’ve outlined his borrowing history in the table below. loan number loan am... (5 pages)View decision -
Decision Reference DRN-3678788
9 Oct 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3678788 The complaint Mr N complains about the advice Inspirational Financial Management Ltd (‘IFM’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has c... (13 pages)View decision -
Decision Reference DRN-4137218
9 Oct 2023 MBNA Limited UpheldConsumer CreditDRN-4137218 The complaint Mr C complains MBNA Limited (MBNA) unfairly declined his loan application having previously agreed to it. What happened Mr C says he applied for a loan with MBNA in February 2023 and received a loan agreement which he signed and sent back to MBNA. Mr C says he was... (2 pages)View decision -
Decision Reference DRN-3537852
9 Oct 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-3537852 The complaint Mr G complains about the advice given by Chequers Wealth Management Limited (‘CWML’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsui... (6 pages)View decision -
Decision Reference DRN-4228154
9 Oct 2023 Studio Retail Limited UpheldConsumer CreditDRN-4228154 The complaint Mrs K has complained that Studio Retail Limited irresponsibly lent to her. What happened Mrs K opened a shopping account with Studio Retail in July 2019. Her account limit was initially low - £100. Over the course of the next few years Mrs K’s account limit was in... (3 pages)View decision -
Decision Reference DRN-4358459
9 Oct 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4358459 The complaint Mr H complains that TSB Bank plc keep blocking his payments and they have provided him with poor customer service. What happened Mr H has attempted to make several faster payments online over a period of months, but these are often blocked by TSB, even if some of ... (3 pages)View decision -
Decision Reference DRN-4381684
9 Oct 2023 Group 1 Automotive UK Limited UpheldInsuranceDRN-4381684 The complaint Mrs F complains about Group 1 Automotive UK Limited (“GAU”) and the mis-sale of a GAP insurance policy at the time she purchased her car. What happened In May 2021, Mrs F purchased a car on a finance agreement, through GAU. Alongside the purchase of her car, Mrs F... (4 pages)View decision -
Decision Reference DRN-4388897
9 Oct 2023 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4388897 The complaint Mx D complains about the service provided by Aioi Nissay Dowa Insurance UK Limited and the way it communicated with him about his motor insurance policy. What happened Mx D took out an insurance policy for his car, underwritten by Aioi. He was then contacted and a... (2 pages)View decision
