We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-3884515
9 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3884515 The complaint Mr A complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (42 pages)View decision -
Decision Reference DRN-3811820
9 Oct 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3811820 The complaint Mr C complains that PayPal (Europe) Sarl et Cie SCA declined his item not received claim under their buyer protection policy. What happened Mr C made a purchase online through a third party website, and he says his purchase was covered by PayPal’s buyer protection... (3 pages)View decision -
Decision Reference DRN-3733079
9 Oct 2023 CMC Spreadbet Plc UpheldInvestmentsDRN-3733079 The complaint Mr R complains that CMC Spreadbet Plc took back profits he made on his positions causing a negative account balance and preventing him from making a profit by closing his open positions. What happened Mr R’s position He says between 11-14 March 2022 he made £59,00... (3 pages)View decision -
Decision Reference DRN-3825642
8 Oct 2023 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-3825642 The complaint Mr B is represented by a claims management company (‘CMC’) in bringing his complaint. It says that Sun Life Assurance Company of Canada (U.K.) Limited (‘Sun Life’) mis-sold a Capital Builder Plan to Mr B in August 1993. What happened The Capital Builder Plan was a... (3 pages)View decision -
Decision Reference DRN-4270402
6 Oct 2023 Citibank UK Limited UpheldBanking and PaymentsDRN-4270402 The complaint Mr C complains Citibank UK Limited (“Citibank”) blocked and closed his accounts without notice nor explanation following a review. To put things right, Mr C wants an explanation for Citibank’s actions. He wants his accounts re-opened, compensation for financial lo... (5 pages)View decision -
Decision Reference DRN-4074390
6 Oct 2023 PREPAID FINANCIAL SERVICES LIMITED UpheldBanking and PaymentsDRN-4074390 The complaint Mr A complains Prepaid Financial Serviced Limited (“PFSL”) blocked his account and has withheld funds of around £7,000 in it. What happened In December 2021, PFSL blocked Mr A’s account and withheld the funds. Mr A says he’s made several attempts to speak to PFSL ... (2 pages)View decision -
Decision Reference DRN-4136806
6 Oct 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4136806 The complaint Mr G complains that the car he acquired financed through a hire purchase agreement with Blue Motor Finance Ltd wasn't of satisfactory quality. What happened The details of this complaint are well known to both parties, so I won't repeat them again here. ... (3 pages)View decision -
Decision Reference DRN-4057115
6 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4057115 The complaint Mr C complains Wise Payments Limited (“Wise”) reviewed and subsequently delayed his payment to another account causing him financial loss, inconvenience, and significant distress. What happened On 27 May 2022, Mr C made a payment from his Wise account to one of hi... (4 pages)View decision -
Decision Reference DRN-4387290
6 Oct 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4387290 The complaint Mr L complains about the vehicle he acquired from Startline Motor Finance Limited (“Startline”) being of unsatisfactory quality. What happened The facts of this case have been discussed and shared many times, but I will summarise them below. Mr L acquired a vehicl... (4 pages)View decision -
Decision Reference DRN-4388170
6 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4388170 The complaint Mr and Mrs M complain that U K Insurance Limited (“UKI”) unfairly declined a claim they made under their home insurance policy. UKI is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As UKI has accepted i... (8 pages)View decision
