We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4366746
6 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4366746 The complaint Mr S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted a transfer payment from a defined benefits occupational pension into a self-invested personal pension (SIPP). He says, it shouldn’t have accepted the introduction f... (40 pages)View decision -
Decision Reference DRN-4305492
6 Oct 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4305492 The complaint Mr F has complained about Mulsanne Insurance Company Limited. He isn’t happy about the way it dealt with the repair of his car following a claim on his motor insurance policy. For ease of reading any reference to Mulsanne includes its agents. What happened Mr F’s ... (2 pages)View decision -
Decision Reference DRN-3966287
6 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3966287 The complaint Mr R complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4039464
6 Oct 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4039464 The complaint S, a limited company, complains that Starling Bank Limited (“Starling”) won’t refund the money it lost as a result of a third-party scam. Mr V, director of S, is bringing the complaint on behalf of S. It was he who fell victim to the scam, so I have referred to hi... (5 pages)View decision -
Decision Reference DRN-3945110
6 Oct 2023 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-3945110 The complaint Mr H complains that he was given unsuitable advice by BeaconIFA Limited (‘Beacon’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced that it wou... (3 pages)View decision -
Decision Reference DRN-3691007
6 Oct 2023 Mather & Murray Financial Ltd UpheldPensions and AnnuitiesDRN-3691007 The complaint Mr T complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Mather & Murray Financial Ltd is responsible for answering this complaint and so to keep ... (11 pages)View decision -
Decision Reference DRN-4383418
6 Oct 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4383418 The complaint Mr M complains that HSBC UK Bank Plc defaulted his personal loan account. What happened Mr M took out a personal loan with HSBC UK Bank Plc (“HSBC”) in 2017. In 2020, Mr M agreed a payment break with HSBC as he had fallen into financial difficulties. He then enter... (4 pages)View decision -
Decision Reference DRN-4373807
6 Oct 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4373807 The complaint Miss H complains that Tesco Personal Finance PLC lent to her irresponsibly. What happened Miss H successfully applied for a credit card with Tesco Personal Finance PLC (“Tesco”) in 2016. The credit limit was £1,100. In 2022, Miss H complained to Tesco about their ... (3 pages)View decision -
Decision Reference DRN-4177957
6 Oct 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4177957 The complaint Mr M complains that London Community Credit Union Limited didn’t send loan proceeds to his account. Mr M also says he is being chased for payments and has been threatened with court action. What happened Mr M says he went to a branch of London Community Credit Uni... (2 pages)View decision -
Decision Reference DRN-4285540
6 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4285540 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Mr S says he was initially approached by ... (41 pages)View decision
