We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4580106
6 Feb 2024 Oakbrook Finance Limited UpheldConsumer CreditDRN-4580106 The complaint Mrs C complains that Oakbrook Finance Limited (trading as Likely Loans) (“Oakbrook”) are unfairly holding her liable for a loan that she says she didn’t take out. What happened The details of this complaint are well known to both parties, so I won’t repeat everyth... (3 pages)View decision -
Decision Reference DRN-4604700
6 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4604700 The complaint Mr P complained about the service he received from Advantage Insurance Company Limited (“Advantage”) following a claim which led to significant inconvenience for him. What happened Mr P made a claim by telling Advantage a named driver on his policy was involved in... (3 pages)View decision -
Decision Reference DRN-4433513
6 Feb 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4433513 The complaint Mr R complains that Volkswagen Financial Services (UK) Limited (“VWFS”) misinformed him about a breathing space hold which was applied to his agreement and believes this has negatively impacted his credit file. Mr R also complains that more repayments were taken f... (5 pages)View decision -
Decision Reference DRN-4604297
6 Feb 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4604297 The complaint Miss M complains that Blue Motor Finance Ltd (Blue Motor) irresponsibly granted her a hire purchase agreement that she couldn’t afford to repay. What happened My initial conclusions were set out in my provisional decision issued on 24 January 2024. In my provision... (5 pages)View decision -
Decision Reference DRN-4603088
6 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4603088 The complaint Mr L complains U K Insurance Limited (“UKI”) hasn’t dealt with a claim against his contents insurance policy fairly. What happened Mr L had contents insurance with UKI. In 2017 he reported two burglaries. Dissatisfied with the way UKI was dealing with his claim(s)... (3 pages)View decision -
Decision Reference DRN-4588129
6 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4588129 The complaint Mr and Mrs F complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) were unfair in how it settled their claim following a theft under their home insurance policy. What happened Mr and Mrs F made a claim following a theft. However, they were unhappy as t... (2 pages)View decision -
Decision Reference DRN-4528489
6 Feb 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4528489 The complaint Mr D complains Mitsubishi HC Capital UK Plc trading as Novuna, haven’t fairly considered his claim under section 75 of The Consumer Credit Act 1974 (‘section 75’) in respect of windows and doors. Mitsubishi HC Capital UK Plc trading as N... (4 pages)View decision -
Decision Reference DRN-4595986
6 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4595986 The complaint Mrs and Mr B complain that HSBC UK Bank Plc are not resolving their problems with their verification process declining online purchases. What happened Mr B says that due to his disabilities, as he is virtually bedbound, has limited mobility and he requires assista... (6 pages)View decision -
Decision Reference DRN-4601792
6 Feb 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4601792 The complaint Mr S is a sole trader. He complains that Watford Insurance Company Europe Limited (Watford) undervalued his van when he claimed on his commercial vehicle insurance policy. What happened Mr S took out a commercial vehicle insurance policy for his van. Following an ... (3 pages)View decision -
Decision Reference DRN-4580088
6 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4580088 The complaint Mr M complains PrePay Technologies Limited charged him inactivity fees. What happened Mr M took out a reloadable electronic money card, called Cash Passport. Mr M used the card, and the last transaction was in February 2018. In or around April 2022 Mr M found the ... (3 pages)View decision
