We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4386665
6 Oct 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4386665 The complaint Mr and Mrs M complain that Lloyds Bank General Insurance Limited (LBG) declined their claim for the cost of repairing damage caused by trace and access. Mr and Mrs M had buildings and contents insurance underwritten by LBG. The policy was in joint names but, for e... (5 pages)View decision -
Decision Reference DRN-3499982
6 Oct 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-3499982 The complaint Mr M complains about the advice given by Chequers Wealth Management Limited (‘CWML’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). He sa... (6 pages)View decision -
Decision Reference DRN-4308785
6 Oct 2023 Clifton Asset Management Plc UpheldPensions and AnnuitiesDRN-4308785 The complaint Mr M complains about the advice given by Clifton Asset Management Plc to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has... (11 pages)View decision -
Decision Reference DRN-4385207
6 Oct 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4385207 The complaint Mr W is unhappy that Fairmead Insurance Limited declined his claim for damage caused by an escape of water. What happened In summary, Mr W had holiday home buildings and contents insurance underwritten by Fairmead. In December, a pipe burst and caused significant ... (4 pages)View decision -
Decision Reference DRN-4279511
6 Oct 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4279511 The complaint Mr A complains that the loan he had from Zopa Bank Limited was unaffordable to him. What happened Mr A was approved for one loan with Zopa in May 2021 as follows: Loan Date Amount Term Repayment Due 1 27 May 2021 £11,000 48m £321.41 27 May 2025 Mr A says that, as ... (3 pages)View decision -
Decision Reference DRN-4322012
6 Oct 2023 AWP P&C SA UpheldInsuranceDRN-4322012 The complaint Mr L complains about AWP P&C SA’s (“AWP”) decision to decline his claim under his travel insurance policy. What happened Mr L made a claim for two phones which were damaged during a trip. Mr L says, first AWP said there was a limit to the amount he could claim... (3 pages)View decision -
Decision Reference DRN-4385912
6 Oct 2023 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4385912 The complaint Mr W complains that Profile Financial Solutions Limited (PFS) failed to provide him with the agreed level of service for the annual fees he was paying. And wants the return of the annual fee that it was paid. What happened In October 2014 Mr W’s existing pensions ... (8 pages)View decision -
Decision Reference DRN-4387258
6 Oct 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4387258 The complaint Mr J is unhappy that Vanquis Bank Limited are reporting query markers to his credit file. What happened Mr J felt Vanquis were incorrectly reporting the balance of his account on his credit file and queried this with them. Vanquis placed query markers on Mr J’s cr... (2 pages)View decision -
Decision Reference DRN-4299833
6 Oct 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4299833 The complaint Mr and Mrs O have complained that AXA Insurance UK Plc (‘AXA’) declined part of their claim under their home insurance policy following a burglary. For the avoidance of doubt, the term ‘AXA’ includes its agents and representatives for the purposes of this decision... (3 pages)View decision -
Decision Reference DRN-4352671
6 Oct 2023 One Insurance Limited UpheldInsuranceDRN-4352671 The complaint Mrs K complains One Insurance Limited are pursuing her for the cost of recovery and storage charges incurred after her car was involved in an incident. She also complains personal possessions were removed from her car and not returned. What happened This service h... (3 pages)View decision
