We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4600351
6 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4600351 The complaint Mr and Mrs C complain that Mrs C was removed from their joint account with National Westminster Bank Plc, and instead Mr C was linked to a third party, who was unknown to either of them. Mrs C said this was distressing, and took a long time to sort out. What happe... (3 pages)View decision -
Decision Reference DRN-4601694
6 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4601694 The complaint Ms A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened Ms A says she was contacted via a social media app by someone posing as a recruitment agent. Ms A was offered a role working for a large well... (5 pages)View decision -
Decision Reference DRN-4466027
6 Feb 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4466027 The complaint Mrs D has complained that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) unfairly turned down her complaint about a timeshare she bought using a loan from BPF. What happened In June 2007, Mr and Mrs D bought timeshare membership... (4 pages)View decision -
Decision Reference DRN-4302030
6 Feb 2024 British Gas Insurance Limited UpheldInsuranceDRN-4302030 The complaint Mr M is complaining about the way British Gas Insurance Limited handled a claim he made on his landlord home emergency policy. He’s also unhappy with the way it renewed the policy. What happened On 5 October 2022 Mr M booked an appointment to arrange for an engine... (3 pages)View decision -
Decision Reference DRN-4601302
6 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4601302 The complaint Mr B, through a representative, says Barclays Bank UK PLC, trading as Barclaycard, irresponsibly lent to him. What happened Barclaycard provided Mr B with a credit card with a limit of £1,000 in August 2010. The limit was then changed (up and down) over the subseq... (3 pages)View decision -
Decision Reference DRN-4602780
6 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4602780 The complaint A company which I’ll call ‘P’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on P’s behalf by their director, Miss C. What happened P held a business current account with Barclays which was ope... (3 pages)View decision -
Decision Reference DRN-4536824
6 Feb 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4536824 Complaint Mr B complains that Santander Consumer (UK) Plc (trading as “Santander” Consumer Finance) unfairly entered into a conditional sale agreement with him. He’s said his affordability for the agreement was not properly considered at the time of sale. Mr B is also unhappy w... (7 pages)View decision -
Decision Reference DRN-4426339
5 Feb 2024 Mallard Leasing Limited UpheldConsumer CreditDRN-4426339 The complaint Mr D complains that the car he acquired financed through a hire purchase agreement with Mallard Finance Leasing Limited, trading as Mallard Finance, isn't of satisfactory quality. What happened In March 2023 Mr D acquired a car financed through a hire purchas... (4 pages)View decision -
Decision Reference DRN-4584311
5 Feb 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4584311 The complaint Mr R holds a personal pension with The Prudential Assurance Company Limited and complains that The Prudential Assurance Company Limited was unhelpful when he tried to transfer three other pensions to his personal pension, causing him delay and inconvenience. What ... (3 pages)View decision -
Decision Reference DRN-4602105
5 Feb 2024 Ageas Insurance Limited UpheldInsuranceDRN-4602105 The complaint Mrs O has complained about the way Ageas Insurance Limited handled her claim under her car insurance policy once it took it over from an after the event insurer linked to her broker, who I’ll refer to as A. She’s also complained about the fact that Ageas wouldn’t ... (3 pages)View decision
