We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4386359
6 Oct 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4386359 The complaint Mr D complains about the suitability of the advice provided by Lighthouse Advisory Services Limited (“Lighthouse”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). B... (18 pages)View decision -
Decision Reference DRN-4374844
6 Oct 2023 QIC Europe Ltd UpheldInsuranceDRN-4374844 The complaint Mrs D complains about how QIC Europe Ltd (QIC) dealt with a claim under her home insurance policy for damage to a felt flat roof at her property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these ag... (8 pages)View decision -
Decision Reference DRN-4386383
6 Oct 2023 Mutual Clothing and Supply Company Limited UpheldConsumer CreditDRN-4386383 The complaint Mr S complains Mutual Clothing and Supply Company Limited (“Mutual”) gave him loans which he couldn’t afford to repay because he was on benefits and was self-employed at the time. What happened Mr S took seven loans from Mutual and I’ve outlined a summary of his b... (9 pages)View decision -
Decision Reference DRN-3754977
6 Oct 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3754977 The complaint Mr X complains that Metro Bank PLC blocked and closed his account. He complains they registered his details with CIFAS the UK’s fraud alert service. Mr X wants the CIFAS marker removed, and his account reactivated. What happened Mr X had an account with Metro. Mr ... (3 pages)View decision -
Decision Reference DRN-4332234
6 Oct 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4332234 The complaint Mr F has complained about Accredited Insurance (Europe) Ltd. He isn’t happy about the way it dealt with a claim under his motor insurance policy. What happened Mr F made a claim under his motor insurance policy after he was involved in an accident. Accredited look... (2 pages)View decision -
Decision Reference DRN-4335767
6 Oct 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4335767 The complaint Miss C and Mr C complain that Clydesdale Bank Plc trading as Virgin Money won’t honour a mortgage offer it issued when they thought they’d ported their existing mortgage to a new home. What happened Mis C and Mr C have a mortgage with Virgin Money. In 2016, they t... (2 pages)View decision -
Decision Reference DRN-4386117
6 Oct 2023 Consumer Credit Justice Limited UpheldClaims ManagementDRN-4386117 The complaint Mr B complains that Consumer Credit Justice Limited (CCJL) pressured him into agreeing to pursue a personal injury claim after he was involved in a road traffic accident. What happened Mr B said he’d made a claim against his insurer after he was involved in a road... (4 pages)View decision -
Decision Reference DRN-4155840
6 Oct 2023 Gain Credit LLC UpheldConsumer CreditDRN-4155840 The complaint Mr R complaints through a representative that Gain Credit LLC trading as Drafty (“Drafty”) gave him a line of credit without carrying out the appropriate affordability checks. What happened Mr R was granted a running credit facility on 6 November 2021. This had a... (5 pages)View decision -
Decision Reference DRN-4386327
6 Oct 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4386327 The complaint Miss S has complained about the amount AA Underwriting Insurance Company Limited (AA) paid in settlement of a claim she made under her motor insurance policy. What happened The details of this complaint are well known to both parties, so I will not repeat them aga... (5 pages)View decision -
Decision Reference DRN-4294973
5 Oct 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4294973 The complaint Mr J complains that a van acquired with finance from Mercedes Benz Financial Services UK Limited wasn’t of satisfactory quality. What happened In April 2021 Mr J was supplied with a brand new van and entered into a hire agreement with MBFS. Mr J experienced issues... (3 pages)View decision
