We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4381890
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4381890 The complaint Miss M complains that Barclays Bank UK PLC is holding her liable for the money she lost to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. In Augu... (7 pages)View decision -
Decision Reference DRN-4378638
5 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4378638 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4289223
5 Oct 2023 Legal and General Assurance Society Limited UpheldInsuranceDRN-4289223 The complaint Mr M and Mrs R complain that Legal and General Assurance Society Limited (L&G) is unfairly pursuing them for repayment of the premiums they reclaimed via a direct debit indemnity claim (DDIC) through their bank. What happened I understand that Mr M and Mrs R r... (3 pages)View decision -
Decision Reference DRN-4278596
5 Oct 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4278596 The complaint Mr L has complained about the amount Haven Insurance Company Limited has paid in settlement of his claim under his Commercial Vehicle Insurance Policy. Mr L is represented by Miss S. What happened Mr L’s vehicle, which was insured under his policy, was stolen and ... (3 pages)View decision -
Decision Reference DRN-4363088
5 Oct 2023 Vitality Life Limited UpheldInsuranceDRN-4363088 The complaint Mrs M, Mr T and Mrs T of the T Trust have complained that Vitality Life Limited declined a claim for Total and Permanent Disability under the Serious Illness Cover section of an Essentials plan and cancelled the policy. What happened The facts of this complaint an... (2 pages)View decision -
Decision Reference DRN-4084420
5 Oct 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4084420 The complaint Mr D complains that Financial Administration Services Limited (‘FASL’) gave him incorrect information about how distribution payments would be dealt with after his stocks and shares Individual Savings Account (ISA) had been transferred. What happened Mr D transfer... (3 pages)View decision -
Decision Reference DRN-4382311
5 Oct 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4382311 The complaint Mr V complains that Startline Motor Finance Limited (Startline) didn’t accept his short term right to reject a car. He would like it to do so. And to compensate him for the distress caused. What happened Mr V took out a Hire Purchase Agreement with Startline for a... (3 pages)View decision -
Decision Reference DRN-4343716
5 Oct 2023 Pure Mortgage Ltd UpheldMortgagesDRN-4343716 The complaint Miss D complains that due to delays by Pure Mortgage Ltd when it advised her about a buy to let mortgage and a residential mortgage she missed out on lower interest rate products. She asks that Pure Mortgage pays compensation. What happened Miss D took mortgage ad... (8 pages)View decision -
Decision Reference DRN-4385501
5 Oct 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4385501 The complaint Mr B has complained about the length of time it took Mulsanne Insurance Company Limited to settle his claim following the theft of his vehicle and the problems he had when trying to contact them. What happened Mulsanne issued its final response to Mr B’s complaint... (4 pages)View decision -
Decision Reference DRN-4018391
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4018391 The complaint Miss R is unhappy that Revolut Ltd hasn’t refunded her after she was the victim of an Authorised Push Payment (APP) scam. What happened Miss R was called by scammers pretending to be from her bank. They said her account was compromised – she said she checked her a... (5 pages)View decision
