We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4601768
5 Feb 2024 Chetwood Financial Limited UpheldConsumer CreditDRN-4601768 The complaint Mr S complains that Chetwood Financial Limited irresponsibly agreed loans for him. What happened Chetwood agreed two loans for Mr S, both on 11 July 2022. The first was agreed under its trading name BetterBorrow and the second under the name LiveLend. I’ve summari... (4 pages)View decision -
Decision Reference DRN-4496899
5 Feb 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4496899 The complaint Mr A has complained about the way Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) administered a hire purchase agreement. Mr A has been represented but, to keep things simple, I’ll mainly refer to Mr A throughout. What happened ... (5 pages)View decision -
Decision Reference DRN-3991722
5 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3991722 The complaint Miss C complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP but I’ll refer to Carey throughout for ease), shouldn’t have allowed her to invest in its Self-Invested Personal Pension (‘SIPP’) and that it failed to carry out suf... (27 pages)View decision -
Decision Reference DRN-4553046
5 Feb 2024 Link Fund Solutions Limited UpheldPensions and AnnuitiesDRN-4553046 The complaint Mr M complains that Link Fund Solutions Limited (Link) has committed fraud, having taken money from his private pension policy (PPP) to benefit the company. What happened In 1997, Mr M took out a PPP with ‘Gartmore Private Pension Provider’. Over the years, Mr M’s... (6 pages)View decision -
Decision Reference DRN-4374793
5 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4374793 The complaint Mr M complains that Nationwide Building Society won’t refund money he lost when he was a victim of a scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to so... (7 pages)View decision -
Decision Reference DRN-4565207
5 Feb 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4565207 The complaint Mr M complains that the car he acquired through a hire purchase agreement with Zopa Bank Limited trading as Zopa wasn’t of satisfactory quality. What happened Mr M acquired a used car through a hire purchase agreement with Zopa in January 2023. He paid a £2,500 de... (5 pages)View decision -
Decision Reference DRN-4598023
5 Feb 2024 Landmark Mortgages Limited UpheldMortgagesDRN-4598023 The complaint Mr B complained about information Landmark Mortgages Limited reported to the credit reference agencies about his mortgage and linked unsecured loan account. What happened Mr B had an existing mortgage and loans with Northern Rock (a predecessor to Landmark), with ... (5 pages)View decision -
Decision Reference DRN-4601217
5 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4601217 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard is holding him liable for transactions he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, t... (3 pages)View decision -
Decision Reference DRN-4601370
5 Feb 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4601370 The complaint R complains that Barclays Bank Plc is holding it liable for transactions it says it didn’t authorise. Mr A – sole director of R – brings the complaint on behalf of R. What happened The background to this complaint is well known to both parties, so I won’t repeat e... (3 pages)View decision -
Decision Reference DRN-4501680
5 Feb 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4501680 The complaint Mrs P has complained about the time it has taken for Prudential to pay monies due to her as a beneficiary under her late husband’s pension policies. The payment still hasn’t been made, over three years after Prudential were informed of her husband’s passing. Becau... (7 pages)View decision
